Overview
Jumpstart Your Career with ibex!
At ibex, we're committed to helping you build skills, gain experience, and grow your career. With paid training, supportive leaders, and a team-focused culture, you'll have everything you need to succeed from day one.
Whether you're starting your career or looking for a new opportunity, this is a great place to learn, grow, and make a difference.
About the Role
As a Pharmacy Customer Service Representative, you'll help customers, pharmacies, and healthcare providers with questions about prescriptions, pharmacy benefits, home delivery medications, billing, and healthcare coverage.
This is a high volume, fast-paced, customer-focused role where you'll use your communication and problem-solving skills to provide excellent service and help customers find solutions.
Responsibilities
What You'll Do
Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers
Help resolve questions related to:
Prescription benefits
Home delivery medications
Billing and payments
Eligibility and coverage
Claims and authorizations
Medication deliveries
Research and resolve issues using multiple complex computer systems
Listen actively, ask probing questions and develop positive relationships
Accurately document customer interactions
Make occasional follow-up calls when needed
Deliver a positive customer experience on every interaction
Strive to achieve first-call resolution
Meet quality, productivity, and attendance expectations
Qualifications
Required Qualifications
18 years of age or older
High School Diploma, GED, or equivalent
At least 1 year of customer service experience
Comfortable using computers and learning new systems
Basic Microsoft Word and Excel skills
Strong communication and problem-solving abilities
Ability to work in a fast-paced environment
Ability to attend all required training
Flexibility to work full-time schedules, including evenings, weekends, holidays, and occasional overtime
Preferred Qualifications
Call center experience
Healthcare, pharmacy, insurance, or medical office experience
Experience working remotely
Familiarity with medical terminology or health benefits
Eligible States:
This role is currently limited to candidates residing in:
Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.
Must have:
18+ years of age with a High School diploma or equivalent
Private, distraction free workspace (not a shared/common area of the home)
Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
Must remain on camera during working hours
Why Join ibex?
Work from home
Paid training
Supportive leadership and coaching
Career growth opportunities
Recognition and incentive programs
Medical, dental, and vision benefits
401(k)
Paid time off
Referral bonuses and employee discounts
Free cell phone for all employees
Ready to Get Started? Apply today and begin your career with ibex!