Job Description:
• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment
• Coordinate and process requests for new and refill order shipments
• Collect appropriate information needed to ensure insurance coverage for patient medication orders
• Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment
• Assist in enrolling and tracking new customer referrals
• Provide explanation of CVS/Specialty services to new customers
• Transfer/escalate clinical questions and issues to the staff pharmacist for resolution
Requirements:
• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• 1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word), internet navigation, and email applications
• 1+ years of computer keyboarding experience, skills and aptitude
• Active Valid Pharmacy Technician License and/or Certification as required by the State of IL
• You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload
• A secure and private home workspace free from distractions is required
Benefits:
• medical, dental, vision insurance
• wide-ranging list of supplemental benefits and discount programs
• sixteen paid days off
• ten paid holidays