Job Summary:
This position involves selling cruise vacation packages through outbound and
inbound calls, developing client relationships, generating leads, and achieving
sales. Responsibilities include managing the Customer Relationship Management
(CRM) system, scheduling follow-ups, and converting leads into reservations. A
customer-centered approach is important for building long-term relationships,
repeat business and referrals. The role requires working independently to
consistently meet and surpass monthly sales targets.
Essential Functions:
Promote and sell Carnival Cruise Line cruises for Australia, by initiating
contact with guests and acting on leads and/or prospects by phone both
inbound and outbound calls. Required to meet or exceed assigned sales goals.
Present cruise products and make travel recommendations.
Establish and maintain customer relationships by delivering excellent
customer service such as making changes, upgrades and additions to current
bookings.
Continue the relationship building of past and current guests. Actively
solicit new business.
Maintain customer database of new and existing accounts to close sales.
Attend and participate in mandatory training and meetings as required with
their coach and management team on a regular and Ad-hoc basis.
Qualifications, Knowledge, Skills & Abilities:
ONLY considering residents from Florida, Georgia, North Carolina and Texas.
Preferred sales experience.
Cruise line or travel industry experience a plus.
Proficient in Microsoft Suite including Teams and Outlook. Ability to learn
and adapt to new technology.
Excellent attendance and punctuality.
Must have the ability to perform the essential functions of the job with or
without reasonable accommodation.
Ability to quickly learn and adapt to other country business practices for
calling and adhering to customer telemarketing standards, (i.e. Australia).
Excellent communications skills both written and verbal.
Ability to be persuasive, build rapport quickly and easily.
Ability to overcome objections.
Other:
Shift
TRAINING (4 weeks)
(EST) 7:00 PM – 4:00 AM on the 1st day ONLY and forward
(EST) 01:00 PM - 10:00 PM, Monday through Friday for the duration of the
training
After 4-week training (reg. shift)
(EST) 07:00 PM - 04:00 AM Sunday through Thursday /
(AU GMT+10) 09:00 AM to 06:00 PM Monday through Friday
Salary
The starting hourly pay rate for this role is $15/hour.
Currently considering residents from ONLY Florida, Georgia, North Carolina
and Texas.
Please upload an updated resume (PDF Version) to be considered for this role.
FOR INTERNAL CANDIDATES: Candidate cannot be on a verbal, written or final
warning in place. All applicants must advise their Coach/Manager of their
interest in applying for the role.
Carnival provides comprehensive and innovative benefits to meet your needs,
including:
Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability
coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days
off for 7 company-wide holidays, plus an additional floating holiday to be
taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level
start with 14 days/year; director and above level start with 19 days/year.
All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each
year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises,
plus special rates for family and friends
Personal and professional learning and development resources including
tuition reimbursement
ETHICS & COMPLIANCE:
In addition to other duties/functions, this position requires full commitment
and support for promoting ethical and compliant culture. More specifically, this
position requires integrity, honesty, and respectful treatment of others, as
well as a willingness to speak up when they see misconduct or have concerns.
#LI-DN1
#LI- REMOTE
# CCL
About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and
memorable vacations at a great value. As the world’s most popular cruise line,
we offer a variety of unique experiences across our fleet, ensuring that every
voyage is filled with excitement and discovery. From world-class entertainment
and dining to exploring stunning destinations, we create lasting memories for
our guests while maintaining a dedication to the places we visit and the lives
we touch.
Join us and embark on a career that offers not only the chance to grow
professionally but also the opportunity to be part of a global community that
makes a difference.
In addition to other duties/functions, this position requires full commitment
and support for promoting ethical and compliant culture. More specifically, this
position requires integrity, honesty, and respectful treatment of others, as
well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment
opportunity/affirmative action employer. In this regard, it does not
discriminate against any qualified individual on the basis of sex, race, color,
national origin, religion, sexual orientation, age, marital status, mental,
physical or sensory disability, or any other classification protected by
applicable local, state, federal, and/or international law.
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