Conduct Performance analysis and evaluation of all process driven metrics, along
with determining the effectiveness of tools and resources as applicable. Build
relationships with business leaders, identify Performance and learning needs,
and act as a consultant with AIU Leaders and Training to determine appropriate
Performance improvement interventions.
Principal Duties & Responsibilities:
Performance Consulting: Interface with leaders to uncover advisor Performance
improvement needs, through needs and root cause analysis, explore potential
interventions, and implement learning and development strategies to address
deficiencies and reinforce strengths. When necessary, support the Leader in
determining Performance intervention needs for managers by observing team
Trainings hosted, observing Advisor coaching sessions, and assisting managers
in identification of the root cause of Performance issues. This Performance
Specialist is responsible for delivering feedback to Leaders in response to
these leadership support activities.
Analysis: Conduct Performance needs analysis; job, skill and task analyses.
Identify holistic Performance solutions (courseware, tools, Performance
support job aids, etc.).
Coaching: Plan and host/facilitate topic-based learning labs based on
Performance needs identified by both the Leader and AIU Performance
Specialist Manager. Additionally, support AIU managers in calibrating call
observations, coaching of advisors and providing solutions based on research.
Change Management: Partner with AIU Performance Specialist Manager to execute
and champion the change management for new Training programs/solutions to
ensure flawless implementation and drive user adoption which may include:
key stakeholder alignment, Training, communications, and content
reinforcement.
Facilitation: Conduct topic-based instructor-led (classroom, one-on-one or
webinar) Training, per prescribed schedule of events and as necessary.
Subsequently, conduct Training evaluation and pipeline content changes to the
Training Solution design team. Support facilitation of New Hire Admissions
classroom training as requested by the AIU Performance Specialist Manager.
Project Management: Manage all aspects of multiple projects simultaneously,
including communication, measurements and proper documentation.
Other Duties as Assigned or Requested:
Conduct call observations
Qualifications: Education & Experience (Minimum):
Bachelor’s degree required
1-2 years of experience as a consultant in a professional setting, management
experience a plus
Proven experience consulting with business managers and determining training
needs and solutions
Implemented organization development, training and or change management
initiatives
Experienced in facilitating team building interventions
Prior performance coaching experience
Knowledge, Skills, Abilities & Competencies:
Consulting and client facing skills
Analytic, problem solving and critical thinking skills
Knowledge of adult learning theory and instructional techniques
Knowledge and application of the ADDIE (Analyze, Design, Develop, Implement &
Evaluate) process
Interpersonal and relationship building skills
Facilitation and presentation skills
Performance coaching skills
Oral and written communication skills