General Summary
The People Generalist provides day-to-day human resources support across multiple assigned accounts, ensuring consistent delivery of People operations, employee lifecycle processes, compliance activities, and employee services. This position partners with account leadership, People Business Partners, employees, and cross-functional teams to support onboarding, offboarding, employee relations, leave administration, HR transactions, payroll and benefits inquiries, workforce reporting, and People initiatives.
The role is responsible for maintaining accurate employee records, supporting HR policies and procedures, preparing operational reports, coordinating compliance activities, and assisting with employee-related matters while promoting a positive employee experience and alignment with company policies and applicable employment regulations.
Essential Duties and Responsibilities
Employee Lifecycle and HR Operations
- Coordinate and oversee HR transactions associated with employee onboarding, status changes, promotions, transfers, and terminations, ensuring accurate documentation and timely processing.
- Support onboarding and offboarding activities, including employee documentation, HR system updates, and coordination with Talent Acquisition, management, and other internal teams.
- Maintain and audit employee information within UKG and other HR systems, identifying discrepancies, coordinating corrections, and following up on outstanding actions.
- Respond to employee and management inquiries regarding HR policies, payroll, benefits, timesheets, employee records, and general People operations.
- Provide guidance on company policies, procedures, and employment-related requirements, escalating complex matters to the appropriate People teams.
Leave Administration, Benefits, and Employee Support
- Coordinate and support Leave of Absence (LOA) processes, including employee communications, status tracking, documentation, and follow-up with employees and Business Services.
- Conduct monthly check-ins with employees on leave to obtain updates, address questions, and communicate relevant information to appropriate stakeholders.
- Prepare and distribute leave-related correspondence, including notifications at designated leave milestones and follow-up letters for employees who have not responded to communications.
- Assist employees and managers with leave, benefits, accommodations, and return-to-work inquiries in coordination with the appropriate People teams.
- Support employee engagement activities, including monthly birthday and service anniversary reporting, employee communications, and account-level initiatives.
People Operations, Compliance, and Employee Relations
- Support compliance with company policies and applicable federal, state, and local employment laws, regulations, and reporting requirements.
- Coordinate audit preparation activities, including employee file reviews, HR data validation, documentation retrieval, and resolution of identified discrepancies.
- Support employee relations matters by gathering documentation, assisting with preliminary fact-finding, and coordinating with People Business Partners and account leadership.
- Assist with unemployment claims, pre-employment screening adjudication, background check inquiries, and other employment-related compliance processes.
- Retrieve and submit employee records and supporting documentation for investigations, audits, and internal reviews while maintaining confidentiality.
- Support accommodation requests and related employee processes in partnership with People Business Partners and designated stakeholders.
Workforce Reporting, HR Systems, and Talent Support
- Prepare, analyze, and validate recurring People reports, including headcount, workforce metrics, employee status changes, leave activity, and account-level reporting.
- Conduct monthly HR system audits, including UKG employee data reviews, and coordinate follow-up on outstanding corrections within established timelines.
- Prepare account-specific OSHA hours reporting and other required workforce or compliance reports, as applicable.
- Generate Learning and Development reports, identify overdue training requirements, notify managers, and conduct follow-up to support timely completion.
- Support employee engagement surveys, pulse surveys, performance goals reporting, and workforce data analysis to identify trends and provide actionable insights.
- Coordinate with Talent Acquisition and hiring managers on recruiting activities, candidate follow-up, pre-employment requirements, and hiring-related administration.
- Support employee data maintenance initiatives, including emergency contact updates, employee self-identification surveys, and HR records accuracy.
People Projects and Cross-Functional Collaboration
- Participate in People initiatives and special projects across assigned accounts, supporting process improvements, employee engagement, and operational efficiency.
- Partner with People Business Partners, Business Services, Talent Acquisition, Payroll, Benefits, and account leadership to resolve employee inquiries and operational issues.
- Assist with compensation-related data requests, workforce planning activities, and employee information analysis.
- Identify opportunities to improve HR workflows, reporting accuracy, documentation practices, and service delivery.
- Perform other duties and responsibilities as assigned.
Knowledge, Experience, and Skill Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred, with 2–5 years of relevant HR or People Operations experience. An equivalent combination of education and experience will be considered.
- Working knowledge of HR operations, employee lifecycle processes, leave administration, employee relations, and employment-related compliance requirements.
- Experience working with HRIS platforms, preferably UKG, including employee data maintenance, transactions, reporting, and audits.
- Familiarity with payroll processes, employee benefits, timekeeping systems, and pre-employment screening procedures.
- Understanding of applicable federal, state, and local employment laws, HR policies, and confidentiality requirements.
- Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
- Strong analytical and mathematical skills, including the ability to interpret workforce data, calculate percentages, and prepare accurate reports.
- Excellent organizational, communication, problem-solving, and interpersonal skills, with the ability to manage multiple priorities and meet established deadlines.
- Ability to exercise sound judgment, maintain confidentiality, and communicate complex HR information clearly to employees and management.
- Demonstrated ability to collaborate across departments, work independently within established procedures, and deliver consistent employee support.
- Commitment to CBRE's RISE values and maintaining high standards of professionalism, accountability, and service delivery.
Working Expectations
- Manage recurring monthly People operations activities, reporting, audits, employee communications, and leave-related follow-up.
- Respond to employee and account leadership requests while meeting established service expectations and compliance deadlines.
- Maintain accurate, confidential employee information and ensure timely escalation of complex or sensitive matters.
- Support multiple assigned accounts and adapt to changing operational priorities and business needs.
Travel Requirements
• Minimal travel may be required for in-person meetings or events.
Salary: $75,000
Disclaimer
CBRE Government & Defense Services is thrilled at the opportunity for you to apply to one of our roles. This position may also be eligible for a wide range of competitive benefits that can include, but are not limited to, medical, well-being, financial planning, and short-term incentive benefits.
This description is not intended to be an all-inclusive list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills, and/or abilities required to qualify and satisfactorily perform this job.
This document should not be construed as creating a contract of employment between CBRE Government & Defense Services and any of its employees or otherwise altering an employee’s at-will employment relationship with CBRE Government & Defense Services.
Bachelor's degree in HR or related field preferred; 2-5 years HR experience; UKG HRIS experience; Microsoft Office proficiency; knowledge of employment laws; strong analytical and communication skills.
Key Responsibilities
- supporting employee lifecycle
- administering leave
- preparing HR reports
Skills & Tools
UKG, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint
Job Details
- Category: Human Resources
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 75,000 – 75,000 / year
- Languages: English
About CBRE
A global real estate and investment firm providing HR support services. — Industry: Consulting Services