United Veterinary Care (UVC) is Searching for a People Administrator to Join Their Team.
Are You a Team Player That Can Work With, And Complement the Knowledge of Your Colleagues?
We are looking for someone who:
- Will Empower and Support the UVC community
- Enjoys creative problem solving
- Finds satisfaction in helping others
The People Administrator plays an important role in creating a great experience for our UVC team members and leaders. This role is ideal for someone who loves helping others, enjoys solving problems, and thrives on keeping things organized and moving forward. In this role, you will:
- Be a go-to resource with solutions-focused support
- Keep things running smoothly behind the scenes supporting team operations
- Solve, connect, and collaborate on requests
The People Administrator reports to the Senior Director of People Operations and will work remotely, supporting our People team to provide the best partnership.
Essential Responsibilities and Tasks:
Tier One People Support:
- Serve as a first point of contact for team members and leaders submitting questions or requests through the HelpDesk, People Inbox, and other established support channels.
- Resolve routine People-related questions using established policies, procedures, knowledge resources, and People systems.
- Provide timely, professional, and customer-focused communication regarding the status and resolution of inquiries.
- Review and triage incoming People tickets, requests, and inquiries to determine the appropriate next step or resource.
- Route or escalate matters requiring specialized knowledge, interpretation, or decision-making to the appropriate People Partner, Payroll resource, or COE.
- Gather required information and documentation from team members and leaders to facilitate timely resolution of requests.
- Partner with members of the People and Payroll teams to support efficient and consistent service delivery.
- Manage assigned requests in accordance with established service expectations and escalation procedures.
- Document ticket activity and resolutions accurately and consistently.
People Administration & Operational Support:
- Provide administrative support across People functions, including People Operations, Benefits, Payroll, LOA, Compliance, and People Systems, as assigned.
- Complete routine People transactions, data entry, record updates, and administrative requests in applicable systems.
- Maintain confidentiality and appropriately handle sensitive team member and organizational information.
- Prepare, organize, maintain, and file People-related documentation and records in accordance with established processes.
- Assist with the collection, organization, and validation of information needed to support People processes and programs.
- Support routine reporting, tracking, audits, and data reconciliation activities.
- Assist with preparation and distribution of standard People communications, forms, templates, and other materials.
- Maintain People team trackers, shared resources, process documentation, and administrative records as assigned.
- Identify incomplete requests or missing documentation and follow up with appropriate stakeholders.
- Support recurring People processes and projects through scheduling, coordination, document preparation, tracking, and other administrative activities.
- Identify recurring questions, administrative challenges, or process gaps and escalate opportunities for improvement to the appropriate team member.
Qualifications/Requirements:
- High school diploma or equivalent required; associate or bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
- 1-2 years of administrative, customer service, HR support, or related experience preferred.
- Proficiency with Microsoft Office applications and ability to learn new systems and technology.
- Strong organizational skills and attention to detail; ability to follow established processes, identify when additional guidance is needed, and appropriately escalate questions or concerns.
- Strong written and verbal communication skills with a service-oriented approach and the ability to handle confidential and sensitive information with discretion.
- Ability to manage multiple requests and priorities while meeting established deadlines and working collaboratively across multiple People functions.
- Experience working with ticketing, HRIS, case management, or other business systems preferred.
Physical Requirements:
- Frequent work at a computer for 90-100% of the time.
- Frequent to moderate noise level in the work environment.
- Frequent ability to carry out instructions furnished in written, oral or diagram form to solve problems involving several variables.
- Ability to stand, walk, stoop, kneel, crouch as well as manipulate (life, carry and move) up to 15 pounds.
- The physical requirements and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation/Schedule:
- Salary range is $60,000-$65,000
- Schedule: Monday – Friday
- Location: Remote with travel up to 10% of the time
Benefits:
- Short Term Disability paid for by employer
- Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Kaiser/UMR Insurance Plans with multiple options
- Flexible Spending Account or Health Savings Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members
- United Healthcare Vision Insurance options
- Long Term Disability option
- Progyny-Fertility and Family Building Support (up to $10,000)
- Team Member Discounts for Pet Care
- Paid time off - inclusive of sick, personal, and vacation
- LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand
United Veterinary Care (UVC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. UVC is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled.
United Veterinary Care (UVC) is one of the fastest growing, private equity backed, multi-site veterinary hospital groups in the United States. The Company is pursuing a strategy to grow via a combination of add-on acquisitions and organic growth initiatives over time and will expand the size of its network throughout the United States.
High school diploma or equivalent required; associate or bachelor's degree in HR or business preferred; 1-2 years administrative or HR support experience preferred; Microsoft Office proficiency; strong organizational and communication skills; ability to handle confidential information.
Key Responsibilities
- providing tier one support
- managing people operations
- documenting ticket activity
Skills & Tools
Microsoft Office, HelpDesk, HRIS
Job Details
- Category: Human Resources
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 60,000 – 65,000 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About United Veterinary Care
A fast-growing, private equity backed, multi-site veterinary hospital group in the United States. — Industry: Healthcare