Key Responsibilities
Environment Management: Install, configure, upgrade, and maintain Pega Platform instances across development, testing, and production environments.
Deployment & Release: Coordinate and execute deployment packages (RAPs), ruleset migrations, and hotfix applications using Pega Deployment Manager or CI/CD pipelines.
Performance Tuning: Monitor system performance using Pega Predictive Diagnostic Cloud (PDC), log analyzer (PLA), and JVM monitoring tools; diagnose and resolve bottlenecks, memory leaks, and database locks.
Security & Access: Manage access groups, roles, privileges, and authentication mechanisms (SSO/SAML/OAuth) in alignment with enterprise security policies.
Troubleshooting & Support: Investigate system failures, application crashes, and queue processor/agent issues to ensure minimal downtime and adhere to SLAs.
Infrastructure & Integration: Partner with infrastructure, database, and network teams to optimize middleware, application servers (Tomcat/JBoss/WebSphere), and relational databases (PostgreSQL/Oracle/SQL Server).
Key Qualifications & Skills
Certification: Certified Pega System Architect (CSA) or Certified Pega Senior System Architect (CSSA) preferred.
Technical Expertise: 3+ years of experience in Pega administration, deployment automation, and system administration.
Tools: Proficiency with Pega PDC, PLA, Jenkins, Git, and APM tools (Dynatrace, AppDynamics, or Splunk).
OS & Database Knowledge: Strong understanding of Linux/Unix environments, SQL queries, and application server administration.
Soft Skills: Excellent analytical problem-solving skills and strong communication for cross-functional teamwork.