Job Description:
• Process routine payroll tax notices accurately using documented procedures and knowledge-base guidance
• Escalate cases outside scripted scenarios
• Support monthly, quarterly, and annual tax compliance activities by reviewing records and verifying data
• Prepare and submit payroll amendments and supporting documentation based on customer requests and audit findings
• Maintain organized documentation
• Collaborate on cross-functional tax processing workflows and meet operational deadlines
• Formally coach Tax Processors through structured training sessions and documented development plans
• Represent the Payroll Tax Processing team in planning sessions with Product, Engineering, and Compliance partners
• Identify systemic patterns in the team’s case queue
• Recommend and help implement process, tooling, or product improvements
Requirements:
• 2+ years of relevant experience in payroll operations, payroll tax processing, accounting, or a related field
• Strong attention to detail and ability to work accurately in a high-volume environment
• Proficiency with accounting principles, financial reconciliation, and tax software applications
• Effective written and verbal communication skills
• Ability to independently resolve complex tax notices, multi-jurisdictional issues, and penalty abatements
• Deep regulatory expertise with minimal supervision
• Ability to handle complex, non-precedented cases and determine root cause and resolution paths
• Experience conducting payroll record compliance audits and identifying control gaps
• Ability to translate ambiguous, high-stakes tax and compliance matters into clear recommendations
• Comfortable using artificial intelligence (AI) for daily tasks
• High School Diploma or equivalent
• Must be 18 years of age or older
• Dedicated workspace near router for hardwired Ethernet connection
• Minimum internet speed of 15 Mbps download/10 Mbps upload
• ISP latency under 50ms
• Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
• Proof of internet speed required
Benefits:
• Medical, vision, and dental benefits
• Employment Assistance Programs
• Health and personal time off (HPT)
• Leave programs as eligible
• Competitive 401(K) plans
• Life insurance
• Supplemental medical coverage
• Critical care insurance
• Pet insurance
• FSA plans
• Retailer discounts
• Career advancement opportunities
• Inclusive and diverse workplace culture
• Structured training sessions and documented development plans