Key Responsibilities
Fulfill day-to-day functions of the payroll service team including but not limited to: Dimensions timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management & auditing of data sets between various payroll source systems
Directly facilitate the end-to-end payroll/HR workstream for the global mobility workforce including core profile, tax equalization & compliance management
Collaborate with Samsung Home Office (South Korea) & North American Subsidiary stakeholders to ensure mobility assignments are initiated & concluded properly
Ensure Samsung company representatives utilize appropriate processing procedures within federal, state & local compliance regulations
Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support & a superior customer experience to workers, HR, accounting, retirement program & benefits administrators, as well as payroll & timekeeping vendors
Act as the Level 3 Customer Experience team for mobility & payroll related inquiries submitted via Service Request ticketing system, phone & other various channels
Evaluate mobility processes & procedural documents for increased efficiencies & opportunities for continuous improvement
Manage leaves of absence & calculation of supplemental benefit payments
Mentor payroll analysts & employee support center representatives to elevate fundamental payroll knowledge
Support reoccurring & ad hoc reporting including production of basic to intermediate reporting to various internal & external stakeholders
Lead various project initiatives & influence results including collection of user requirements for system enhancements & solutions
Deliver business performance reviews & educational presentations to various audiences from front line employees to senior leadership
Sustain periodic & cumulative audit processes for monthly, quarterly & annual activities including (but not limited to) mobility tax credit monitoring
Other duties as assigned
Qualifications:
5+ years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment with specific concentration in global mobility
4+ years in customer service-related field & ability to demonstrate strong customer relationship skills
Experience with top tier payroll & HRIS systems (UltiPro, Dimensions, Workday or similar)
Ability to troubleshoot & resolve requests using pre-defined & creative solutions
Expertly interpret, create & present a variety of instructions furnished in written, oral, & diagram or schedule form
Produce measurable results in a collaborative team environment as well as independently to manage time & priorities while achieving defined personal & team goals
Payroll audit, control, quality assurance &/or tax management experience
Payroll accounting experience including GL posting, accruals & reconciliation of payroll expenses
Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word & PowerPoint
APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred
Canadian Payroll Association certification preferred
Bachelor's degree preferred
Key Results Areas
Support Payroll Accuracy SLA at or above current SSC requirements
Support payroll team Service Request Ticket resolution SLA at or above current SSC requirements
Ensure key quality control activities are completed according to established schedule & guidelines
Support team projects & continuous improvement initiatives