Sr Specialist Payroll Assistant
Location: Remote
Duration: 3 –6 months (Possible extension )
Pay rate range: $22 –$24.87/hr on w2 (All inclusive)
Responsibilities:
• Tier 2 Case Management
• Serve as the escalation point for complex payroll inquiries and case investigation beyond Tier 1 resolution
• Analyze payroll data, identify rootcase issues, and coordinate corrective actions across HR, Finance and IT systems
• Manage end-to-end case lifecycle;intake, documentation, investigation, resolution and closure
• Maintain accurate case records in the case management system, ensuring compliance with audit and regulatory requirements
• Produce regular metrics and reports (e.G. Case volume, SLA compliance, rootcause trends.)
• Partner with internal stakeholders to develop process improvements and preventative controls
• Provide training and knowledge transfer exchanges with Tier 1 staff on recurring issues and best practice resolutions
Required Qualifications:
• Bachelors degree in Business, Finance, Accounting, Human Resources, or related field (or equivalent experience)
• Minimum 3 years in payroll processing, case management;at least 1 year handling Tier 2 or highlevel payroll issues
• Proficiency with payroll systems (SAP ECP a plus!), Strong excel/Power Query abilities
• Understanding of federal/state payroll tax regulations (e.G., FICA, IRS, state withholding)
• Demonstrated problemsolving skills with datadriven decision making
• Excellent written and verbal communication;ability to convey complex issues to nontechnical audiences
• Demonstrated knowledge of Payroll principles & processes
Desired skills /Competencies:
• Certified Payroll Professional (CPP)
• Strong SAP Employee Central systems experience
• Customer service mindset with a focus on timely, accurate resolution
• Strong organizational skills;ability to prioritize multiple cases simultaneously
• Collaborative approach works effectively across functions and levels
• Continuous improvement proposes and implements process enhancements.
Remote
Skills:
Accounting, Best Practices, Case Management, Continuous Improvement, Corrective Action, Customer Support/Service, Data Analysis, Documentation, ECP Standards, Establish Priorities, Finance, Financial Systems, Human Resources, Identify Issues, Information Technology & Information Systems, Knowledge Transfer, Maintain Compliance, Metrics, Microsoft Excel, Organizational Skills, Payroll Administration, Payroll Software/Services, Payroll Tax, Presentation/Verbal Skills, Process Development, Process Improvement, Record Keeping, Regulatory Compliance, Regulatory Requirements, SAP, Service Level Agreement (SLA), State Laws and Regulations, State Tax, Tax Regulations, Team Player, Time Management, Training/Teaching, Writing Skills
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Lancesoft
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Company Size:
2,000 to 2,499 employees
Industry:
Staffing/Employment Agencies
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2000
Website:
http://www.lancesoft.com/