This is a Fully Remote Job
About Our Client:
This organization operates within the healthcare sector, addressing challenges in healthcare delivery and management. It supports a large network of healthcare practices nationwide, serving millions of patients annually. The organization emphasizes a collaborative culture focused on improving community health outcomes through integrated team efforts.
About the Opportunity:
The PAYROLL ASSISTANT role is central to maintaining efficient payroll and timekeeping operations. This position manages incoming inquiries, supports system monitoring, and assists with data management to ensure accurate and timely payroll processing. The role contributes to the organization by providing frontline support, facilitating communication, and supporting project coordination within the payroll function.
Responsibilities:
Receive and categorize payroll team tickets through ticketing systems
Provide initial support to resolve inquiries or escalate appropriately
Route complex issues to designated team members according to protocols
Perform password resets for payroll and timekeeping systems after identity verification
Answer main payroll phone lines, assisting with support or escalation
Monitor inbound and outbound payroll/timekeeping system interfaces for errors and escalate accordingly
Update tier zero support resources as needed based on feedback and research
Manage combined inbox to distribute relevant information to team members
Assist with cross-functional data requests ensuring policy compliance on sensitive information
Maintain team calendar to track completion of recurring payroll tasks
Support verification of employment requests for payroll populations
Conduct data entry/imports to payroll and timekeeping systems to support payment processing
Participate in payroll and timekeeping project teams
Document meeting minutes and follow up on action items
Report issues impacting project timelines to department leaders
Requirements:
High School Diploma
Minimum 2 years in customer service, project management, or administrative roles
Experience in a large company payroll function preferred
Proficiency in Microsoft Office and Excel
Ability to work independently and as part of a dynamic team
Strong customer service skills and attention to detail
Ability to multitask and perform under pressure
Commitment to confidentiality
Pay Range and Compensation Package:
Base salary range is $20.80 to $25.48 per hour, excluding fringe benefits and potential bonuses
Eligible for annual corporate Success Sharing bonus based on organizational performance
Final salary determined by skills, education, and experience
Benefits & Perks:
Health, dental, and vision insurance
HSA/FSA options
Life and AD&D coverage
401(k) retirement plan with matching and discretionary profit-sharing
Generous paid time off (3-4 weeks annually)
Student loan refinancing discounts
Professional and career development programs
Employee assistance program and travel assistance
Wellness programs
Flexible work hours
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.