ProfitSolv is a SaaS business services provider for the legal and accounting industry. We are looking for a Payments Activation Specialist to join our growing team!
As a Payments Activation Specialist, you will be responsible for guiding clients through the activation process of our Payment Processing Solution. You will assist them with onboarding, setting up, and utilizing their accounts. You will also be our clients’ primary point of contact for using our payment integration. You will provide technical assistance, answer queries, and resolve any issues they encounter, ensuring their continued satisfaction and successful usage of our integrated payment processing.
What we provide:
As a Payments Activation Specialist, you will:
This position follows established policies and procedures to keep confidential information secure.
A great fit for this position has:
Our commitment to you:
At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.
Work Location: Remote (U.S Only)
As a Payments Activation Specialist, you will be responsible for guiding clients through the activation process of our Payment Processing Solution. You will assist them with onboarding, setting up, and utilizing their accounts. You will also be our clients’ primary point of contact for using our payment integration. You will provide technical assistance, answer queries, and resolve any issues they encounter, ensuring their continued satisfaction and successful usage of our integrated payment processing.
What we provide:
- Opportunity to Invest in Your Future. We offer a 401K match.
- Paid Time Off. Enjoy paid time off and paid holidays.
- Great Coverage. Take advantage of health, dental, and vision HSA and FSA policies.
- A Great Team. Collaborate with smart, curious, hardworking individuals.
- Performance Compensation. Be rewarded for your hard work with performance-based merits.
- Remote Work. Want to work from home? No problem!
As a Payments Activation Specialist, you will:
- Serve as the first point of contact for client inquiries related to our Payment Processing Solution. Providing timely and accurate technical support via phone and email.
- Serve as the primary contact for clients during the activation and onboarding of our Payment Processing Solution.
- Guide clients through the setup process, including configuration and integration of the payment processing system.
- Provide step-by-step assistance to clients to ensure they can successfully use our payment processing features.
- Address client inquiries related to account setup, transaction processing, and system functionality.
- Troubleshoot and resolve any technical issues or challenges clients may face during activation.
- Address client questions regarding transaction processing, payment gateways, and related matters.
- Deliver exceptional customer service by effectively communicating solutions and providing a positive support experience.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly.
- Identify recurring client issues and provide insights to the product and development teams for continuous improvement.
- Proactively identify opportunities for process improvement and share insights with internal teams.
- Contribute to maintaining a comprehensive knowledge base for clients' self-help needs.
- Stay updated on our Payment Processing Solution's features, updates, and enhancements.
This position follows established policies and procedures to keep confidential information secure.
A great fit for this position has:
- High school diploma or equivalent; associate or bachelor’s degree is a plus.
- Minimum of 2-3 years of experience in customer support, technical support, or onboarding roles.
- Excellent communication skills, both written and verbal, with a robust customer-centric approach.
- Technical aptitude and the ability to explain complex concepts clearly and simply.
- Familiarity with payment processing concepts and procedures is advantageous.
- Proficiency in using customer support tools and CRM systems.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Patient, empathetic, and proactive attitude when assisting clients.
- Quick learner with the ability to adapt to new technologies and software.
- Strong attention to detail and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Patient, empathetic, and proactive attitude when assisting clients.
- Ability to understand and explain technical concepts to non-technical clients.
- A collaborative mindset and is a team player.
- Strong attention to detail and problem-solving skills.
- Strong initiative and sound decision-making ability
- Strong attention to detail and problem-solving skills.
- Team player with a collaborative mindset.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Our commitment to you:
At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.
Work Location: Remote (U.S Only)
This is a full time position
High school diploma or equivalent and 2–3 years in customer or technical support or onboarding. Requires strong communication, technical aptitude, CRM experience, problem-solving, and multitasking skills.
Key Responsibilities
- onboarding clients
- troubleshooting issues
- resolving inquiries
Skills & Tools
CRM
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About ProfitSolv
A SaaS business services provider serving the legal and accounting industries. — Industry: Information Technology