Payment Operations and Fraud Manager needs 3+ years in payments, fraud, or financial operations (e.g., PSPs, schemes, or retail payments functions).
Requires:
- Proven fraud management experience in the Americas.
- Hands-on experience managing payment issues, incidents, and operational processes.
- Strong understanding of the card payments lifecycle, including authorization, authentication, settlement, chargebacks, and fraud.
- Experience working with global, cross-regional teams and managing cross-functional stakeholders.
- Experience working with PSPs, acquirers, or fraud tools such as Cybersource, Worldpay, or SAP.
- Experience in e-commerce or multi-channel payments environments.
- Experience with Adobe Commerce.
- Experience in payments optimization and performance improvements.
- Understanding of PCI DSS and regulatory requirements.
Duties:
- Act as the primary contact for payment-related queries, coordinating investigation and resolution across internal teams, PSPs, and acquirers Globally. Primary focus will be Americas.
- Manage and prioritize payment queries from regional teams, ensuring timely resolution and clear communication.
- Manage payments contracts and support cost negotiations where necessary.
- Lead incident management, including root cause analysis, reporting, and preventative actions.
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