Note: This is a temporary assignment, requiring five days a week remote work.
Seeking applicants who reside within 50 miles of the Brooklyn or Rossford, Ohio offices.
Note: Call Center Operating Hours: Monday - Sunday, 8:00 AM - 8:00 PM (EST)
Note: Training Schedule: Monday - Friday, 8:00 AM - 4:30 PM (EST)
Responsibilities:
- Participates in a phased classroom and on the job training program in order to learn and be able to apply knowledge and skills needed to perform job.
- Navigates systems and provides customer service in accordance with established quality expectations and service philosophy.
- Responds to routine to moderately complex inquiries from customers through telephone, written correspondence, email, chat and in person (walk-ins) after successfully completing the established training requirements.
- Performs other duties as assigned.
Qualifications:
Education and Experience:
- Associates Degree in Business Administration, Communications or a related field, or equivalent combination of education/training (minimum high school diploma or GED) and experience.
- Bachelor's degree preferred.
- 2 years of additional customer service experience in Healthcare, Banking, Retail, Hospitality, or other related industry, preferably in a contact center.
Technical Skills and Knowledge:
- Basic computer navigation and Microsoft Office skills.
- Knowledge of standard customer service practices and principles.
- Knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, conference phone, etc.)
- Basic knowledge of health insurance products and services preferred.
Additional Information:
- We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.