Patient Support Coord I

Overview

The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported.

 

Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care. 

Responsibilities

The primary role of the Patient Support Coordinator is:

• Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.
• Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances.
• Effectively navigate systems to lookup existing patients’ information in our dental systems
• Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.
• Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.
• Patient Support Coordinators should surpass quality assurance, productivity, and dependability expectations.
• Follow best practices and adherence to pre-approved procedures in escalating patient concerns.
• Educate new and existing customers of any available plans, products, and services.
• Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan.
• Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions.
• Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.
• Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team
• Ability to remain focused and productive each day though tasks may be repetitive.
• Patient Support Coordinators will be an extension of the dental offices located nationwide.
• Patient Support Coordinators will support building provider schedules through their partnership with the offices they support.
• All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings
• Experience with using Denticon and Genesys is highly preferred.
• Must be available to work Monday – Friday remotely with a private workspace and secure internet connection adhering to policies.

 

 

Sonrava Health offers a competitive benefit package designed to enhance the lives of our employees. Employees are eligible for benefits based on their full-time status.  Part-time positions are also available.  Must be available from 7AM – 6PM Eastern, Central and Pacific time.

• Paid Time Off (PTO)
• Medical and dental insurance
• Vision coverage
• 401K plan
• Highly competitive salaries
• KPI based incentive programs.
• Outstanding professional training
• Exceptional growth and career advancement opportunities 

Experience with dental terminology and procedures is expected or must be learned. Requires strong communication, multitasking, problem-solving, and customer service skills; Denticon and Genesys experience preferred.

Key Responsibilities

• scheduling appointments
• handling calls
• supporting patients

Skills & Tools

Denticon, Genesys

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time, Part Time
• Workplace: Remote — Orange, California, United States
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About Sonrava Health

A healthcare organization providing dental services and patient support. — Industry: Healthcare