WORK CAN BE PERFORMED HYBRID IN FORT MYERS, FL OR REMOTE IN DENVER, CO. Position Overview : This position is responsible for providing high quality, professional, and efficient administrative and customer support. A Patient Solutions Coordinator is a crucial link between teammates, the staff at the Veterans Administration (VA), and individual military veterans.
Responsibilities : Greets veterans promptly and courteously including responding to phone calls within first two rings. Monitoring incoming emails and text messages and responding directly or triaging to correct team member for action Contact veterans to verify shipping and contact information, introduce the program details ordered by their physician and schedule equipment setups with our clinical specialists Input new order details into our ERP system, Great Plains Input patient demographics, Purchase Oder details and shipment tracking information into cloud-based software system Triage & troubleshoot therapy concerns of the patient Attend weekly team meetings to discuss successes, challenges and also develop best practices for our program Satisfactorily complete all initial and annual trainings and education requirements for ACHC accreditation Maintain patient confidentiality in accordance with HIPAA and First Nation Group company policies Follow all policies and procedures to meet accreditation guidelines Supervisory Responsibilities : This position does not supervise other employees.