Answers incoming patient phones calls and make outgoing collection calls regarding balances due. Patient Services Representatives resolve patient questions; contacting appropriate sources when necessary. The representative will conduct such activities as account investigation, follow-up and collections on self-pay balances; and other duties as assigned.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED) preferred
- Three or more years of experience in a medical office directly related to Patient Services Department and Central Eligibility Team
For this position, we will consider residents of the states below:
Alabama
Delaware
Florida
Georgia
Maryland
Pennsylvania
Tennessee
Texas
Total Rewards
The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.
High school diploma or GED preferred; three or more years of directly related medical office experience in patient services and central eligibility required.
Key Responsibilities
- answering calls
- investigating accounts
- collecting balances
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Baltimore or Alabama or Delaware or Florida or Georgia or Maryland or Pennsylvania or Tennessee or Texas
- Salary: USD 39,500 – 59,300 / year
- Languages: English
About University of Maryland Faculty Physicians
A healthcare organization providing physician and patient services. — Industry: Healthcare