About Us:
Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.
As one of the first home health agencies to adopt AI-assisted documentation, we're investing in tools that give our clinicians time back – saving 5 to 10 hours per week! We have made a deliberate decision not to raise our productivity expectations, so the patients and clinicians win in the end. Technology handles the paperwork and your clinical judgment stays at the center of every note!
We are proud to have ranked in Boston Globe's Best Places to Work in Massachusetts and USA Today's Top Places to Work in the United States since 2023!
Job Description:
Role: Patient Service Representative
Rate: $19-$22/hour
Main Office location: Westwood, MA
Schedule: Monday - Friday (8:30-5:00pm)
Job Type: Full Time
Training: Initially ~6 weeks in-office training
Remote role with possible office days for meetings/additional training
Qualifications:
Excellent customer service skills
Positive attitude and energetic personality
Computer and technologically savvy
Ability to multitask
Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes
Responsibilitie****s:
Interact with patients in a positive and professional manner via telephone
Handle multiple calls while maintaining exceptional patient experience
Educate patients using data derived from their electronic medical records
Communicate well with our healthcare team and be a liaison between our patients and our staff
Embrace new technologies and continuous improvement to provide our patients with the best possible experience
Perform administrative functions as necessary
Respond to and reply to requests for information
Maintain strict compliance to HIPPA and patient privacy
Perform other related job duties as assigned
What We Offer:
3 weeks PTO annually accrued and 1 week paid sick time!
Paid Federal Holidays (8 observed annually)
401(k) Retirement Plan with employer match
Blue Cross Blue Shield Medical (Choice of HMO/PPO), Dental, Principal Vision and Life insurance
100% company-paid short-term disability coverage
Flexible Spending Accounts (FSA): Pre-tax accounts available for healthcare and dependent care expenses
Professional Development & Training Opportunities
Employee Assistance & Benefits Support through Bennie
Voluntary Benefits including supplemental life, accident, and disability insurance
Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!