See yourself here.
Onsite Women's Health is on a mission to improve women's healthcare.
In partnership with forward-thinking providers across the country, Onsite Women's Health offers comprehensive mammography services with clinical expertise, innovative technology, and proprietary protocols that delivers personalized, convenient breast care for the patient. We offer employment opportunities unlike any found in more-traditional environments. All of our client practices are typically open Monday through Friday (no weekends!) during normal business hours.
Our community is built on the passion and experience of clinicians and staff who thrive with Onsite. You can too. Imagine being valued for what you know as well as your limitless learning potential. We are the Onsite Community.
Convenience drives compliance, and compliance saves lives.
Convenience is critical to ensure that most women have time to remain compliant with their breast care. By offering mammography and breast care within the patient's primary care or OB/GYN practice and scheduling appointments in coordination with an annual exam, compliance is easier to accomplish.
Position Title: Patient Scheduling Representative (PSR)
Reports To: Senior Manager, Operations Support and Coverage
Work Model: Remote – Support Region Assigned
This position will proactively contact patients who are due or overdue for an annual screening mammogram and help them schedule with one of our partnered practices. You will support multiple assigned centers, document outreach and scheduling outcomes accurately, and follow standardized program workflows. This role is compensated through an hourly base rate plus commission based on approved metrics.
Key Responsibilities
- Make outbound calls to patients from approved recall or overdue patient lists provided for assigned centers, including running and printing recall lists as needed.
- Use a friendly, supportive, and professional approach when assisting patients with screening mammography scheduling.
- Offer available appointment times and confirm scheduling information permitted by the approved workflow.
- Schedule screening mammography appointments in the appropriate system and accurately document call outcomes in the EMR, including voicemail left, declined, no answer, and scheduled.
- When leaving a voicemail, provide the partnered practice phone number for the patient to return the call and schedule.
- Maintain daily outreach across assigned centers and manage work within established morning and afternoon center blocks.
- Connect patients with the provider practice when needs fall outside the PSR scheduling workflow, including requests related to a Well Woman Exam.
- Maintain accurate patient records and track outreach and scheduling progress in accordance with program reporting expectations.
- Complete required system access, EMR training, and ongoing program training for assigned centers.
- Protect patient privacy and comply with HIPAA, organizational policies, scripts, workflows, and documentation requirements.
- Perform other related duties as assigned to support business needs and organizational goals.
Desired Skills and Experience
- Very strong computer skills (Windows, Outlook, Excel, Word)
- Experience with Electronic Medical Record (EMR), imaging, tracking, or related healthcare systems preferred
- Ability to perform responsibilities with a high degree of accuracy with minimal supervision
- Strong organization, communication, follow-through, and time-management skills
- Must be able to maintain a friendly, professional, and patient-centered demeanor always
- Maintains patient confidentiality and follows applicable OWH policies and regulatory requirements
- Bilingual skills (English/Spanish or other) a plus.
- May require occasional extended hours or flexibility to meet patient and operational needs.
Physical Requirements
- The duties described above require prolonged computer and telephone-based work, including repetitive keyboard and mouse use.
- Ability to communicate clearly by telephone and through electronic systems
Strong computer skills (Windows, Outlook, Excel, Word); experience with EMR or healthcare systems preferred; high accuracy with minimal supervision; strong communication and time-management; maintain patient confidentiality; may require extended hours.
Key Responsibilities
- making outbound calls
- scheduling mammography appointments
- documenting call outcomes
Skills & Tools
Windows, Microsoft Outlook, Microsoft Excel, Microsoft Word, EMR
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Onsite Women's Health
A healthcare provider offering comprehensive mammography services with clinical expertise and innovative technology. — Industry: Healthcare