This is a Fully Remote Job
About Our Client:
Founded in 1992, the organization operates in healthcare revenue cycle management, supporting healthcare providers with financial and administrative services. With offices across the U.S. and India and over 1,800 employees, the organization focuses on improving financial outcomes for healthcare organizations while maintaining compassionate care.
About the Opportunity:
The PATIENT SCHEDULER I role is responsible for managing patient appointment scheduling and insurance verification to ensure timely and accurate care coordination. This position serves as a key contact for patients and medical staff, facilitating communication and preparation for visits. The role impacts patient experience by helping streamline scheduling and financial clarity prior to care.
Responsibilities:
Schedule patient appointments via phone and electronic communication
Verify and communicate patient insurance benefits
Educate patients on insurance verification and financial responsibilities
Confirm appointments and provide visit details
Maintain accurate patient records and documentation
Obtain necessary records from referring providers
Coordinate scheduling with healthcare providers and staff
Respond promptly to patient inquiries
Collaborate with internal teams and third-party systems
Assist insurance verification associates as needed
Ensure compliance with HIPAA regulations
Perform other assigned tasks
Requirements:
High school diploma or GED required; bachelor’s degree preferred
6 months to 1 year of experience in customer service, appointment scheduling, or healthcare
Experience with electronic health record systems, EPIC preferred
Remote work experience in high-volume call environments preferred
Strong verbal and written communication skills
Proficient with Google Suite and Microsoft Office
Ability to maintain confidentiality and comply with HIPAA
Strong problem-solving and customer service skills
Pay Range and Compensation Package:
Compensation: $17 per hour
Benefits & Perks:
Medical, dental, and vision insurance options
Basic Life and AD&D insurance plus short-term and long-term disability coverage
401(k) retirement plan with company match
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.