Job Description:
• Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff.
• Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence.
• Collect, verify, and communicate benefit details of patient insurance policies during scheduling.
• Educate patients on the insurance verification process and estimated patient responsibility prior to their visit.
• Confirm patient appointments and provide appointment details, location information, and special instructions.
• Create and maintain patient records including demographic information and required paperwork.
• Contact referring provider offices to obtain necessary records and visit preparation details.
• Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively.
• Respond to patient inquiries professionally and in a timely manner via phone and written communication.
• Collaborate with internal teams and third-party systems to support coordinated patient care.
• Assist insurance verification associates when needed.
• Maintain HIPAA compliance and confidentiality at all times.
• Other duties as assigned.
Requirements:
• High school diploma or GED required
• Bachelor’s degree preferred
• 2+ years of customer service, appointment scheduling, or healthcare experience required
• 1+ years of EHR system experience (athenaOne preferred)
• 1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environments
• Strong verbal and written communication skills
• Excellent problem-solving and conflict resolution skills
• Proficiency in Google Suite, Microsoft Office, and other computer systems
• Strong customer service mindset with compassion and professionalism
• Ability to maintain confidentiality and comply with HIPAA regulations.
Benefits:
• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
• Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
• Flexible Benefits: Customize your benefits package to fit your personal and family needs.