Job Description:
• Support new patient admissions by collecting and entering accurate demographic and clinical information
• Verify insurance coverage and review benefits
• Submit and follow up on authorizations as needed
• Review prescription validity and identify missing or required documentation
• Communicate with patients and referral sources to obtain required intake information
• Coordinate with internal departments to support timely start of care
• Maintain accurate, HIPAA-compliant documentation
Requirements:
• Experience in a customer service or patient service representative role within healthcare
• Detail-oriented and highly organized
• Comfortable managing multiple intake cases simultaneously
• Able to work independently in a remote environment
• Familiar with healthcare documentation and insurance workflows
• Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
• Ability to participate in virtual meetings with a professional, camera-ready presence
• Ability to demonstrate strong time-management skills, as well as accountability and self-direction
• Must be able to operate off reliable, high-speed internet
• 2+ years of experience in healthcare intake, medical office administration, or insurance support
• Experience with insurance verification or authorizations preferred
• Home health, DME, or medical office background a plus
• High school diploma or GED required
Benefits:
• 100% Remote
• Equipment Provided
• Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
• Paid Holidays + Bonus Days Off
• Structured onboarding and role-based training
• Opportunities for internal growth
• Competitive hourly pay starting at $18.00 per hour Tier 1
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