What We Offer:
Patient Experience Advisor II
The Patient Experience Advisor serves as an advisory resource, providing human experience support for critical initiatives throughout the market to ensure the consistent delivery of patient, family and team member-centered care. The Patient Experience Advisor also collaborates with many areas within the Novant Health system to develop and implement enterprise wide best practices aimed at improving the patient experience.
Location: Remote w/ occasional travel onsite
(Candidates in the NC area highly preferred)
Schedule: Monday - Friday, 8:00am - 5:00pm
What We're Looking For:Education: 4 Year/ Bachelors Degree, required. Bachelor’s degree in business, organizational development, nursing or related field or related field Master's Degree in business, nursing, organizational development, or related field.
Experience: Minimum of two years of demonstrated advisory or leadership experience, required. Previous teaching, coaching and/or leadership experience, required.
Additional Skills/Requirements (required): Demonstrate above average ability in organization, leadership, time management, communication, teamwork project management and systems thinking. Managing a complex and varied work load, communicating effectively in written and verbal forms, performance improvement, process improvement tools and methodologies, utilizing critical thinking skills, and networking/accessing resources. Ability to use Microsoft Office tools including Word, Excel, and Power Point. Ability to drive and travel to multiple locations and facilities as needed.
Additional Skills/Requirements (preferred): Must be a lifelong learner and have the ability to coach and mentor others, Ability to effectively communicate with all levels of authority, Effective critical thinking skills.
- Serve as a trusted advisor and coach to leaders, helping drive a culture focused on exceptional patient and team experiences.
- Identify and share best practices across hospitals and clinics to improve patient experience and support consistent, high-quality care.
- Partner with leaders to plan, implement, and sustain experience initiatives that align with organizational goals and values.
- Build strong relationships across teams, providing coaching, guidance, and support to improve engagement, communication, and service excellence.
- Support training sessions, presentations, and improvement plans to help teams strengthen patient experience outcomes.
- Collaborate with stakeholders to solve problems, improve processes, and support successful change management efforts.
- Stay current on industry trends and best practices, bringing innovative ideas and solutions to enhance the patient experience.
- Demonstrate strong communication, organization, critical thinking, and relationship-building skills while managing multiple priorities effectively.
Bachelor's degree in business, organizational development, nursing or related field; 2+ years advisory or leadership experience; teaching/coaching experience; Microsoft Office proficiency; ability to drive and travel to multiple locations.
Key Responsibilities
- advising leaders
- coaching teams
- improving patient experience
Skills & Tools
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Job Details
- Category: Healthcare Services - Allied Health
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — North Carolina, United States
- Languages: English
About Novant Health
A healthcare system providing patient-centered care and improving patient experience across its network. — Industry: Healthcare