To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia
The Patient Concierge Representative coordinates and schedule appointments and be a primary point of contact for patients with initial consults/appointments, treatment plans (i.e. infusion, outpatient diagnostic services) for multiple locations and multiple services to include the following:
- Reviews whether medical records are received, appointment lists or scanned documents are in order to ensure that all documents are available to support complete and thorough evaluation.
- Interfaces with nursing staff regarding appropriateness of appointment and obtains preauthorization as required.
- Monitors patient cancellations for appointments, processes cancellations in a timely manner, and where appropriate, utilizes wait lists to offer improved access to the clinics for new and established patients.
- Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect.
- Schedules or reschedules initial consults/appointments, as appropriate, for multiple locations.
- Performs all aspects of the Patient Access Rep position, as needed.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED:
- Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting
- Strong customer service skills and patient/customer centered focus in positive manner in all situations
Experience PREFERRED:
- Three (3) years’ work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology
Education/training REQUIRED:
- High school graduate or equivalent
Education/training PREFERRED:
- Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field
Independent action(s) required:
- Performs daily activities with minimal supervision.
- Functions in a self-directed manner to accomplish routine activities.
- Notifies management, immediately, of issues involving violation of VCUHS policies or procedures.
Supervisory responsibilities (if applicable): N/A
Additional position requirements: N/A
Age Specific groups served: N/A
Physical Requirements (includes use of assistance devices as appropriate):
- Physical: Lifting 50-100 lbs.
- Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion
- Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
- Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change
Compensation Grade Range: $17.50 - $26.39
Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.
Compensation Range: $17.50 - $26.39
Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.
EEO Employer/Disabled/Protected Veteran