Position Summary
The Patient Care Coordinator supports high-quality patient care by serving as a liaison between patients, physician practices, hospitals, support services, and payors. This role is responsible for coordinating sleep study scheduling, documentation, and communication to ensure accurate workflows, regulatory compliance, and a positive patient experience.
Essential Duties and Responsibilities
Patient Coordination and Scheduling
• Receive and enter sleep study orders into designated systems, ensuring medical necessity aligns with documented symptoms and physician orders
• Schedule patients for sleep studies in a timely manner and in accordance with company policy
• Obtain and verify demographic and medical information during the scheduling process
• Inform, educate, and respond to patient and physician questions regarding the sleep study process
Communication and Documentation
• Communicate information received from patients, physician offices, and hospitals to appropriate internal teams
• Review and verify source materials to ensure accuracy and completeness in accordance with Medicare and payer standards
• Follow up to correct or complete missing or inaccurate information as needed
Compliance and Operational Support
• Perform duties in compliance with HIPAA guidelines and company policies
• Support cross-training initiatives, including coverage of other Patient Care Coordinator functions such as Medical Records, as assigned
• Perform additional operational tasks to support departmental workflows as needed
Required Qualifications
• Minimum of 2–4 years of experience in a customer service role
• Prior experience in a healthcare setting or healthcare-related organization required
• Strong organizational skills and attention to detail
• Ability to work effectively in a fast-paced environment
• Effective verbal and written communication skills
Preferred Qualifications
• Experience supporting sleep medicine or diagnostic services
• Bilingual (Spanish) proficiency
Physical and Work Requirements
Ability to sit for extended periods and perform repetitive computer-based tasks. Ability to communicate effectively by phone and electronic systems. Ability to work standard business hours in an in-person office environment.
Employment Details (Role-Specific)
Pay Rate / Salary Range: $17.00-$22.00 per hour
Job Type: Full-time
Schedule Standard Business Hours / As scheduled based operational needs
Work Location: Remote - CST, MST, or PST time zone preferred.
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Equal Opportunity Employer
Persante Health Care is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.
Work Location: Remote