Provider-Centered. Patient-Focused. Built for What Healthcare Should Be.
At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients.
Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.
Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day
Operating Responsibilities
- Utilize numerous insurance verification platforms and technologies to perform insurance eligibility checks for a wide array of patient populations
- Document and track results of insurance eligibility checks in manual tracking tool or CRM platform
- Investigate, obtain, and update accurate insurance information for patients to ensure documented and profiled coverage in the EMR is active and up-to-date
- Outreach to engaged patients with a scheduling gap, such as a Medicare Annual Wellness Visit, Physical or follow up appointment
- Outreach to newly attributed patients, unengaged patients and attribution drops with the goal of scheduling appointments and reconciling attribution.
- Educate patients on the importance of selecting a PCP with their insurance company
Specialized Knowledge and Skills
- Experience utilizing Microsoft Excel or a CRM for tracking and documentation expected
- EMR knowledge, specifically Athena and eCW
- Benefit knowledgeable in Medicare, Medicaid and Commercial insurance
- Background in registration, scheduling or working at a front desk at a healthcare facility
- 1-2 years minimum experience in EMR systems
- 1-2 years minimum experience in insurance verification, outbound/inbound calls
- Self-motivated and goal-oriented individual
- Proper phone skills for communicating with all Senior patients, clear verbal communication
- Adaptability and time management is a must
- Multitasking, flowing comfortably and efficiently between multiple platforms
- Accuracy and attention to detail
- Teamwork
Job Requirements
- HIPPA compliant work from home setting
- Highspeed Internet
- Hardwired into docking station
- Utilization of company issued equipment
Education
- High School Diploma/GED preferred
Why You Will Love Working Here
We take care of our team so they can take care of patients. Benefits include:
- Medical, dental, and vision coverage
- Company funded HSA + exclusive healthcare discounts
- 401(k) with company match
- Company paid life insurance
- Flexible time off + Vacation Exchange Program
- Medical Assistant Certification Reimbursement
What We Value
Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients — and for each other.
Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.
1-2 years EMR and insurance verification experience; experience with Microsoft Excel or CRM; EMR knowledge of Athena and eCW; HIPAA-compliant home office with high-speed internet; high school diploma/GED preferred.
Key Responsibilities
- verifying insurance eligibility
- documenting insurance checks
- scheduling patient appointments
Skills & Tools
Microsoft Excel, CRM, Athena, eCW, EMR
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About Bookmark Medical
A healthcare provider focused on continuous, high-quality care through connected care teams and innovative tools. — Industry: Healthcare