Patient AR Follow-Up Representative

Who We Are:

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position:

The Patient AR Follow-Up Representative is responsible for managing patient accounts receivable, following up on outstanding balances, and ensuring timely payments. This role requires strong communication skills, attention to detail, and the ability to work with patients to resolve billing inquiries professionally and efficiently.

Responsibilities:

• Contact patients via phone, email, or mail to discuss outstanding balances and arrange payment plans.
• Provide clear and accurate explanations of charges, insurance payments, and patient financial responsibilities.
• Verify patient account details, including insurance information and demographics, to ensure accuracy.
• Address patient inquiries regarding billing statements, insurance claims, and payment discrepancies.
• Research and resolve billing discrepancies in coordination with internal teams.
• Collect payments and post transactions accurately to patient accounts.
• Offer and set up payment plans in accordance with organizational policies.
• Monitor and follow up on missed payment arrangements to ensure compliance.
• Document all patient interactions, payment arrangements, and account updates in the system.
• Generate reports on accounts receivable metrics, such as collections and outstanding balances.
• Identify trends in patient account issues and recommend process improvements.

Performance/Skills Requirements:

• Patient Account Management: Ability to handle patient billing inquiries with professionalism and clarity.
• Communication Excellence: Strong verbal and written communication skills for patient interactions.
• Problem-Solving: Ability to identify and resolve billing discrepancies efficiently.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency: Experience with EHR systems and billing software.

Education/Certifications/Experience:

• High school diploma or GED required; Associate’s degree in Healthcare Administration, Business, or related field preferred.
• Minimum of 1-2 years of experience in accounts receivable, billing, or healthcare administration.
• Knowledge of insurance billing and payment processes.
• Familiarity with HIPAA regulations and patient privacy standards.
• Certification in medical billing or coding (e.g., CPC, CCA) is a plus.

Additional Job Details:

• This is a Full-Time remote position approved for candidates who reside in one of the following states CO, FL, KS, MA, MI, MO, NM, OR, PA, SC, VA, WY, TX, or NC.
• Compensation for this role will be $20.56 - $23.79 based on experience and qualifications.

The Perks:

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company-Paid Optical Allowance
• Company-Paid Routine Eye Care
• Short-Term and Long-Term Disability Insurances
• Educational Allowance
• Paid Holiday Program
• 401K with Company Match

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine!

EEOC:

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.