Company Description:
Support patients receiving care within a military healthcare environment by coordinating appointments and helping maintain timely access to primary and specialty care.
At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
Job Description:In this role, you'll help patients access primary and specialty care through a centralized healthcare call center. You'll manage inbound and outbound calls, coordinate appointments, verify patient eligibility and information, and document interactions in MHS GENESIS while providing professional, responsive customer service.
Employment: Full-time
Residence Requirement: Candidates must reside within 50 miles of Atlanta, GA.
Schedule: Various shifts between 6:00 a.m. and 8:00 p.m. Pacific Time, including rotating weekends. Overtime may be required.
Compensation:
- $20.68–$22.98 USD per hour
- Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).
Key Responsibilities
- Schedule, reschedule, and cancel primary and specialty care appointments while correcting booking errors as needed.
- Handle inbound and outbound patient calls, supporting timely appointment coordination and one-call resolution.
- Verify patient eligibility and update demographic information to support accurate scheduling and access to care.
- Coordinate specialty referral appointments, preventive health scheduling, and patient care reminders, including pre-appointment instructions.
- Process appointment requests through secure messaging, document patient interactions in MHS GENESIS, and prepare outbound specialty-care notification letters.
- Coordinate appointments across healthcare departments and military treatment facilities while maintaining accurate records and established service and privacy standards.
Requirements
- High school diploma or GED equivalency.
- Basic computer skills and the ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, as well as other required systems and technologies.
- Ability to provide courteous, professional customer service and communicate effectively by telephone, verbally, and in writing.
- Ability to manage multiple tasks, follow established procedures and priorities, and complete work accurately within required timeframes.
All your information will be kept confidential according to EEO guidelines.
Privacy Disclaimer: Policy Link
By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.
Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.
Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
High school diploma or GED; basic computer skills; ability to use Microsoft 365 (Teams, Excel, Outlook); professional customer service and communication skills; must reside within 50 miles of Atlanta, GA.
Key Responsibilities
- scheduling appointments
- handling patient calls
- verifying patient eligibility
Skills & Tools
Microsoft 365, Microsoft Teams, Microsoft Excel, Microsoft Outlook, MHS GENESIS
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Atlanta, Georgia, United States
- Salary: USD 43,014 – 47,798 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About International SOS Government Medical Services
A healthcare services provider supporting patient care and operational readiness across the U.S. and internationally. — Industry: Healthcare