Patient Accounts Manager

Job Summary

This role is responsible for ensuring that patient billing and processing of payment receipts are consistently completed timely and in accordance with policy. The Patient Account Manager will minimize bad debt, improve cash flow, and effectively manage accounts receivables. This position will coordinate effective management of revenue cycle activities across the organization to include, but not limited to front desk, billing, collections, financial counseling for patients and staff training.

Duties and Responsibilities

• Ensure accuracy of payer information entered into the patient billing system.
• Provide guidance to billers on effectively working claims and following up on claim denials.
• Monitor staff productivity. Audit staff work and provide feedback.
• Document any deficiencies in staff performance to determine training opportunities.
• Report any system set-up errors that hinder billing to the Director.
• Problem solve and prioritize work for billing staff.
• Responsible for ensuring the timeliness of processing and correction of rejected claims.
• Keep Billing Specialists up to date on third party coverage contracts, assuring that current contractual terms are understood and applied correctly.
• Establish and maintain a regular process for follow up on claims.
• Maintain current information for billing and collections processes for each payer in a Billing Manual.
• Compile and prepare reports for Director and FQHCs analyzing trends and make recommendations.
• Provide any billing/payment concerns to Director prior to monthly payer meeting.
• Assure accurate and timely payment posting.
• Provide monthly report on the status of credit balances.
• Track and sign off on employee time. Complete annual reviews with the Director.
• Follow the Program Code of Conduct and obey all relevant laws, statutes, regulations, and requirements applicable to Medicaid, Medicare and other State and Federal health care programs.
• Perform any other duties as assigned.

Minimum Qualifications

• High School diploma or equivalent. Bachelor’s degree in business administration, Health Care Administration or related field required preferred.
• Five years’ FQHC Billing experience required.
• Three years’ management experience in a healthcare setting.
• eClinicalWorks experience preferred.
• Function with minimal direct supervision.
• Demonstrates skill in use of personal computers, various programs and applications (excel) required to competently execute job duties.
• Demonstrates effective management skills.
• Has knowledge of quality management process.
• Demonstrates ability to establish and maintain effective internal and external working relationships.
• Must have strong financial management knowledge and experience.
• Must be an effective communicator with strong oral, written and presentation skills.

Working conditions

This job operates in a remote location from your home location.  This role requires a dedicated, quiet workspace with the ability to adhere to HIPPA and other privacy policies.  A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

Direct reports

Revenue Control Analyst, Billing Coordinator, Certified Professional Coder, Payment Poster

Why Work at AbsoluteCare?

At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer. 

We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.

We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works. 

Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT².

AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

High school diploma or equivalent; 5 years FQHC billing experience required; 3 years management experience in healthcare; eClinicalWorks preferred; strong financial management and communication skills; remote work with dedicated quiet space and reliable high-speed internet.

Key Responsibilities

• managing patient billing
• overseeing collections
• supervising billing staff

Skills & Tools

eClinicalWorks, Microsoft Excel

Job Details

• Category: Healthcare Services - Allied Health
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English

About AbsoluteCare

A healthcare provider serving vulnerable individuals with comprehensive care. — Industry: Healthcare