Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”.
Job Summary:
Reporting to the Patient Accounts Team Lead, the Patient Account
Representative is responsible for resolving inbound patient inquiries related to
billing in a multi-channel Contact Center Environment.
Expected Pay Range: $20 - 22/hour
Key Responsibilities:
- Monitor multi-channel inbound patient billing inquires to ensure timely response and accurate resolutions
- Work with patients and insurance carriers to resolve patient billing inquiries
- Responsible for maintaining individual and departmental goals including
- Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others
- Maintain confidentiality of all patient information with a full understanding of HIPAA requirements
- Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules
- Other duties as assigned
Qualifications:
- 2-4 years in a healthcare environment required, preferably in billing, front office administration or call center
- Ability to read and understand insurance EOBs
- Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction
- High School diploma or GED required
Working Conditions:
- Standard office environment with occasional travel to corporate or office locations.
- Potential exposure to stressful situations and emergency scenarios.
Physical Requirements:
- Ability to sit for 3-4 hours at a time
- Fine finger coordination required for typing
- Ability to speak clearly with team members so others can understand.
- Ability to hear and understand others when speaking
- Ability to view computer screen monitor, small objects few feet away
At Geode Health, we offer:
Competitive compensation
Flexible schedule
In-person and virtual patient visits
Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
Professional development opportunities
Clinical community, support, and leadership
Medical, dental and vision benefits
Life insurance
Short and long-term disability
Paid vacation and holidays
Matching 401k plan
State of the art technology
Why work for Geode Health?
At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.
To learn more, visit us as www.geodehealth.com
Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.
Estimated hourly pay range:
$20.00-$22.00Requires 2–4 years in healthcare, preferably billing, front office administration, or call center; high school diploma or GED; insurance EOB knowledge; conflict resolution and multitasking skills.
Key Responsibilities
- resolving inquiries
- maintaining goals
- protecting confidentiality
Skills & Tools
HIPAA
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Illinois or Georgia or North Carolina or Texas
- Salary: USD 41,600 – 45,760 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Geode Health
A national provider of accessible, affordable, and effective outpatient mental health services. — Industry: Healthcare