Be a part of a world-class academic healthcare system, UChicago Medicine, as a
Patient Access Manager with our Rev Cyle Admin Department. We are committed to a
patient-centric, efficient health care delivery system that focuses on quality,
safety, service, and operational excellence. This position is a Flexible Remote
opportunity. You will need to be based in the greater Chicagoland area.
Responsible for the overall managerial oversight, strategic execution, and
operational performance of front-line Patient Access operations supporting the
Revenue Cycle. The Manager provides leadership and direction to supervisors,
leads, and frontline staff across functions such as patient registration,
Emergency Department access, insurance eligibility and benefits verification,
authorization and precertification, point-of-service collections, financial
clearance, and related patient access workflows. The Manager ensures efficient,
accurate, compliant, and patient-centered processes that support timely access
to care, optimize reimbursement, and minimize financial risk.
The manager demonstrates a strong understanding of healthcare revenue cycle
operations and commercial, government, and managed care payers, including
Medicare, Medicaid, Managed Medicaid, TRICARE, Medicare Advantage, and
Commercial HMO, PPO, and Exchange plans. The Manager oversees workflows related
to eligibility, benefit verification, authorization requirements, registration
accuracy, coverage validation, patient financial responsibility, and other
front-end activities that impact the patient experience and revenue cycle
performance.
Essential Job Functions
Provides direct oversight of daily operations, staffing, productivity,
training, coaching, performance management, workflow optimization, and
regulatory compliance while ensuring consistent standards across Patient
Access functions.
Demonstrates advanced knowledge of health insurance plans, payer
requirements, benefit structures, and authorization guidelines, with
proficiency in utilizing available payer tools and systems to accurately
verify eligibility, benefits, network status, and authorization requirements.
Serves as escalation point for complex or high-risk cases, resolving payer
disputes and time-sensitive precertification and insurance verifications
issues that staff are unable to resolve independently, often requiring direct
payer contact as well as service recovery with patients and our clinical
stakeholders. Partners closely with clinical, administrative, Revenue Cycle,
Managed Care, Information Technology, and other organizational leaders to
resolve operational issues, streamline processes, strengthen cross-functional
workflows, and achieve organizational goals.
Monitors operational performance through key performance indicators, work
queues, audits, denials, point-of-service collections, registration accuracy,
authorization turnaround times, and other departmental metrics to identify
trends and drive continuous improvement.
Develop departmental workflows, policies, standard operating procedures, and
staff education programs to support evolving payer requirements, regulatory
changes, and organizational initiatives.
Fosters a culture of accountability, collaboration, service excellence, and
continuous improvement while ensuring frontline teams are equipped to deliver
accurate, efficient, compassionate, and patient-centered financial access
services across the organization.
Performs additional leadership responsibilities, special projects, reporting,
and other duties as assigned
Required Qualifications
Certified Revenue Cycle Representative (CRCR) preferred. Education: High
school diploma required; Associates degree in a business or accounting
function, or the equivalent is preferred. Experience: A minimum of 1-3 years
of supervisory experience. Additionally, a minimum of 2 years of prior
revenue cycle experience
Position Details:
Job Type/FTE: Full-Time / 1.00 FTE
Shift: Days
Unit/Department: Rev Cycle
Work Location: Flexible Remote (will need to be onsite as needed)
CBA Code: Non-Union
We’ve been at the forefront of medicine since 1899. We provide superior
healthcare with compassion, always mindful that each patient is a person, an
individual. To accomplish this, we need employees with passion, talent and
commitment… with patients and with each other. We’re in this together: working
to advance medical innovation, serve the health needs of the community, and move
our collective knowledge forward. If you’d like to add enriching human life to
your profile, UChicago Medicine is for you. Here at the forefront, we’re doing
work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of
excellence at: UChicago Medicine Career Opportunities
[https://www.uchicagomedicine.org/about-us/careers]
UChicago Medicine is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, ethnicity, ancestry, sex, sexual
orientation, gender identity, marital status, civil union status, parental
status, religion, national origin, age, disability, veteran status and other
legally protected characteristics.
As a condition of employment, all employees are required to complete a
pre-employment physical, background check, drug screening, and comply with the
flu vaccination requirements prior to hire. Medical and religious exemptions
will be considered for flu vaccination consistent with applicable law.
Compensation & Benefits Overview
UChicago Medicine is committed to transparency in compensation and benefits.
The pay range provided reflects the anticipated wage or salary reasonably
expected to be offered for the position.
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of
current market data, reviewed on an annual basis. Compensation offered at the
time of hire will vary based on candidate qualifications and experience and
organizational considerations, such as internal equity. Pay ranges for employees
subject to Collective Bargaining Agreements are negotiated by the medical center
and their respective union.
Review the full complement of benefit options for eligible roles at Benefits -
UChicago Medicine [https://www.uchicagomedicine.org/about-us/careers/benefits].