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About Talentflow
Talentflow is a leading provider of heating, ventilation, and air‑conditioning (HVAC) solutions across Southern New Jersey. With a reputation built on accuracy, integrity, and customer‑centric service, we have become the highest‑rated HVAC company in the region. Our mission is simple: deliver reliable, affordable, and innovative HVAC services that keep homes and businesses comfortable year‑round. From Turnersville to Washington Township, Glassboro, Clayton, and beyond, we serve a diverse community of residential and commercial customers with the same commitment to excellence.
Why Talentflow?
At Talentflow, we believe that a great team is the backbone of exceptional service. Our technicians are passionate about their craft, and we invest heavily in their continuous education so they can stay ahead of industry trends. We’re not just offering a job; we’re offering a career path with real growth opportunities, mentorship, and a culture that values work‑life balance, innovation, and personal development. If you’re looking for a place where your contributions matter and your career can flourish, Talentflow is the place for you.
Position Overview
We are seeking a dedicated Part‑Time Weekend & Night Shift Customer Service Associate to join our dispatch team. In this role, you will be the first point of contact for after‑hours customers, ensuring their needs are met promptly and professionally. You will handle inbound and outbound calls, schedule appointments with our on‑call technicians, and maintain accurate records of service requests. Your work will directly impact customer satisfaction and the overall efficiency of our operations.
Key Responsibilities
- Answer after‑hours phone calls and respond to customer inquiries via email.
- Schedule and coordinate appointments between customers and on‑call HVAC technicians.
- Document and record service details accurately in our dispatch system.
- Track account changes, service history, and customer preferences.
- Provide exceptional customer service by addressing concerns, offering solutions, and ensuring a positive experience.
- Assist with miscellaneous office duties as needed, such as data entry, inventory checks, and administrative support.
- Maintain a professional, courteous, and organized work environment.
- Collaborate with the dispatch team to optimize scheduling and reduce response times.
- Adhere to company policies, safety protocols, and industry regulations.
Shift Details
- Weekday Shifts: 6:00 PM – 10:00 PM (flexible start times available) - Weekend Shifts: 7:00 AM – 10:00 PM (multiple shift options) - Remote Work: After completing the first month of in‑office training, you may transition to a remote work setup.
Essential Qualifications
- Prior customer service experience, preferably in a call center or dispatch environment.
- Excellent phone etiquette and strong verbal communication skills.
- Proficiency with computer systems, email, and scheduling software.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fast‑paced environment.
- Problem‑solving mindset with the ability to think on your feet.
- Positive attitude, professionalism, and a customer‑first mentality.
- High school diploma or equivalent; additional training or certifications in HVAC or customer service are a plus.
Preferred Qualifications
- Experience in the HVAC or home‑services industry.
- Knowledge of HVAC terminology and common service procedures.
- Experience with CRM or dispatch software (e.g., ServiceTitan, Jobber).
- Previous remote work experience and self‑management skills.
- Fluency in multiple languages (English and Spanish preferred).
Skills & Competencies
- Communication: Clear, concise, and empathetic communication with customers and technicians.
- Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic tech issues.
- Time Management: Prioritizing tasks and meeting deadlines in a dynamic environment.
- Adaptability: Adjusting to changing schedules, customer demands, and operational priorities.
- Team Collaboration: Working closely with dispatchers, technicians, and management to streamline processes.
- Customer Focus: Anticipating customer needs and delivering solutions that exceed expectations.
Career Growth & Learning Opportunities
Talentflow is committed to nurturing talent and providing clear career pathways. As a Customer Service Associate, you will have the opportunity to:
- Advance to a Senior Dispatch Coordinator role, overseeing scheduling and team performance.
- Transition into a Customer Success Manager position, managing client relationships and retention strategies.
- Participate in ongoing training programs, including HVAC fundamentals, advanced customer service techniques, and leadership development.
- Earn certifications such as Certified Customer Service Professional (CCSP) or HVAC Technician certifications through our partnership with local trade schools.
- Attend industry conferences and workshops to stay current on HVAC innovations and customer service best practices.
Work Environment & Culture
Talentflow fosters a collaborative, inclusive, and supportive workplace. Our team values transparency, continuous improvement, and mutual respect. We celebrate achievements, encourage open communication, and provide a safe, welcoming environment for all employees. Whether you’re working in our office or remotely, you’ll find a culture that rewards hard work, creativity, and dedication.
Compensation & Benefits
- Competitive hourly wage: $15 – $17 per hour (based on experience). - Flexible scheduling with multiple shift options. - Potential for remote work after the first month of training. - Paid time off and holiday pay. - Health, dental, and vision insurance options for eligible employees. - Employee discount on all Talentflow HVAC products and services. - Tuition reimbursement for approved training and certification courses. - 401(k) retirement plan with company match (for full‑time employees). - Regular team‑building events, wellness programs, and community outreach initiatives.
How to Apply
Ready to join a company that values your skills and offers a path for growth? Submit your application through our mobile‑friendly online portal. We’re excited to learn how you can contribute to Talentflow’s mission of delivering top‑notch HVAC service and customer satisfaction.
Join Talentflow Today!
If you’re a proactive communicator, a problem‑solver, and a team player who thrives in a fast‑paced environment, we want to hear from you. Become an integral part of Talentflow’s dispatch team and help us keep our customers comfortable and satisfied. Apply now and take the first step toward a rewarding career with Talentflow.
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