Welcome to brighthush: Where Every Day is a Chance to Shine
At brighthush, we’re more than a retailer – we’re a community of passionate individuals who believe that great customer service is the cornerstone of a thriving business. With a global footprint that spans flagship stores, distribution centers, and vibrant home‑office hubs, brighthush is the world’s leading off‑price retailer, consistently ranked among the top Fortune 100 companies. Our culture is built on diversity, collaboration, and a relentless focus on personal and professional growth. Whether you’re stepping into one of our bustling stores or supporting our operations from a dynamic office, you’ll find a workplace that values your voice, rewards your initiative, and celebrates your successes.
Why This Role Matters
As a Part‑Time Customer Experience Coordinator, you will be the face of brighthush’s commitment to exceptional service. Your daily interactions will shape the first impression customers have of our brand, ensuring that every visit feels welcoming, efficient, and memorable. By embodying our customer experience principles, you’ll help drive sales, foster loyalty, and support the broader mission of delivering high‑quality merchandise at unbeatable prices.
Key Responsibilities
- Deliver Outstanding Service: Engage with customers in a friendly, knowledgeable, and proactive manner, ensuring each interaction reflects brighthush’s customer experience philosophy.
- Maintain Store Excellence: Keep the sales floor pristine, organized, and fully stocked, adhering to merchandising standards and loss‑prevention protocols.
- Process Transactions Accurately: Ring purchases and returns with precision, handle cash and credit transactions, and provide correct change while following established operating procedures.
- Promote Loyalty Programs: Educate customers on credit and loyalty offerings, encouraging repeat visits and long‑term engagement.
- Support Store Recovery: Participate in daily recovery activities, addressing any discrepancies or issues promptly to maintain a seamless shopping experience.
- Cross‑Train Across Departments: Gain exposure to multiple store functions—such as inventory management, visual merchandising, and customer service—to support business needs and broaden your skill set.
- Champion Safety & Compliance: Adhere to all labor laws, safety guidelines, and company policies, ensuring a secure environment for both customers and teammates.
- Collaborate & Communicate: Work closely with peers and supervisors, sharing insights, providing constructive feedback, and contributing to a positive store culture.
- Participate in Continuous Improvement: Engage in shrink‑reduction initiatives, safety awareness programs, and other store improvement projects to drive operational excellence.
- Other Duties: Perform any additional tasks assigned by management to support the overall success of the store.
Essential Qualifications
- High school diploma or equivalent; additional retail or customer service experience is a plus.
- Strong interpersonal and communication skills, with the ability to connect with diverse customers and teammates.
- Excellent organizational abilities and meticulous attention to detail.
- Capacity to multitask in a fast‑paced environment, responding effectively to changing priorities.
- Physical stamina to lift and move heavy items (up to 50 lbs) and stand for extended periods.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays, to meet business demands.
- Proficiency with point‑of‑sale (POS) systems and basic math skills for cash handling.
- Commitment to upholding brighthush’s values of honesty, integrity, and respect.
Preferred Qualifications
- Prior retail or customer‑experience role, preferably in a high‑traffic store environment.
- Experience with loyalty or credit programs and the ability to promote them effectively.
- Knowledge of merchandising best practices and visual display techniques.
- Basic understanding of loss‑prevention strategies and store recovery processes.
- Experience working in a cross‑functional team setting, demonstrating adaptability and teamwork.
Skills & Competencies for Success
- Customer‑Centric Mindset: Passion for creating positive experiences and a genuine desire to help customers find what they need.
- Communication: Clear, concise verbal and written communication, with an ear for listening and a talent for problem‑solving.
- Team Player: Ability to collaborate, share knowledge, and support teammates in a fast‑moving environment.
- Adaptability: Comfortable with change, able to pivot quickly when priorities shift.
- Attention to Detail: Meticulous approach to cash handling, inventory management, and store presentation.
- Technology Savvy: Comfortable using POS systems, inventory software, and basic office tools.
- Safety Awareness: Commitment to maintaining a safe, clean, and compliant store environment.
Career Growth & Learning Opportunities
At brighthush, we believe that every role is a stepping stone to greater possibilities. As a Customer Experience Coordinator, you’ll gain hands‑on experience in retail operations, customer service, and merchandising—skills that are highly transferable across the retail industry. We offer:
- Structured onboarding and mentorship programs to accelerate your learning curve.
- Regular training sessions on product knowledge, sales techniques, and company policies.
- Opportunities to cross‑train in other store departments, broadening your expertise.
- Clear career pathways to roles such as Store Associate, Assistant Manager, or Operations Coordinator.
- Access to internal job boards and talent development resources to support your long‑term career goals.
Work Environment & Company Culture
brighthush prides itself on a vibrant, inclusive, and supportive workplace. Our culture is defined by:
- Diversity & Inclusion: We celebrate differences and foster an environment where every voice is heard.
- Collaboration: Teamwork is at the heart of everything we do, from daily operations to strategic initiatives.
- Recognition: We recognize and reward hard work, whether through formal awards, shout‑outs, or career advancement.
- Continuous Improvement: Employees are encouraged to share ideas, experiment, and drive positive change.
- Community Engagement: brighthush partners with local charities and community events, giving back and building lasting relationships.
Compensation, Perks, and Benefits
While the starting hourly rate for this part‑time position ranges from $15.92 to $16.42, the true value of working at brighthush extends far beyond pay. We offer a comprehensive benefits package, including:
- Employee discount on all brighthush merchandise.
- Health, dental, and vision plans for eligible employees.
- 401(k) retirement plan with company match for full‑time and eligible part‑time employees.
- Paid time off, including holidays, vacation, and sick leave.
- Employee assistance program (EAP) for mental health support.
- Wellness initiatives such as smoking cessation programs and fitness discounts.
- Childcare and cell‑phone discounts.
- Pet insurance and legal assistance.
- Short‑term and long‑term disability coverage.
- Paid parental leave for new parents.
- Scholarship and adoption assistance programs.
- Auto and home insurance discounts through partner providers.
- Access to a credit union and financial planning resources.
Commitment to Diversity and Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.
Ready to Join the brighthush Family?
If you’re passionate about delivering stellar customer experiences, thrive in a dynamic retail setting, and are eager to grow your career with a leading global brand, we want to hear from you. Bring your enthusiasm, your skills, and your unique perspective to brighthush, and help us continue to set the standard for off‑price retail excellence.
Click the link below to apply and take the first step toward an exciting career at brighthush.
Apply for this job