About worksphere
Welcome to worksphere, the nation’s leading provider of ignition interlock technology and substance‑use safety solutions. Our mission is simple yet powerful: help people live responsibly and keep communities safe. By combining cutting‑edge hardware, real‑time monitoring, and comprehensive customer support, we empower drivers, families, and law‑enforcement agencies to reduce repeat offenses and promote healthier lifestyles. At worksphere, we believe in being Always Aware, Always Guiding, Never Restricting or Judging—values that shape every interaction, product, and partnership.
Why worksphere?
- Industry Leadership – As the largest interlock provider in the United States, worksphere sets the standard for safety, reliability, and innovation.
- Rapid Growth – Over the past seven years, we’ve grown more than 10% annually, doubling our workforce in the last two to three years.
- Employee‑First Culture – We invest in continuous learning, mentorship, and a supportive environment that celebrates diversity and inclusion.
- Recognition – worksphere earned the 2023 Top Workplace Award and the 2024 Best Place for Working Parents Award.
- Impactful Work – Every call you handle helps a customer stay compliant, safe, and on the road to recovery.
Job Purpose
As a Part‑Time Customer Experience Associate at worksphere, you will be the frontline champion for our ignition interlock device (IID) customers. Your primary goal is to achieve one‑call resolution by swiftly addressing inquiries, troubleshooting issues, and guiding users through regulatory requirements. You’ll act as a trusted resource, ensuring each customer’s experience is smooth, compliant, and supportive.
Key Responsibilities
- Customer Interaction – Manage a high volume of inbound calls, emails, and chat messages with professionalism and empathy.
- Problem Solving – Quickly assess customer needs, diagnose issues, and provide accurate, actionable solutions in real time.
- Regulatory Guidance – Educate customers on state regulations, device requirements, and compliance procedures related to their IID.
- Payment Processing – Handle secure payment transactions, refunds, and billing inquiries with precision.
- Data Accuracy – Update customer records, document interactions, and maintain data integrity in our CRM system.
- Team Collaboration – Escalate complex issues to specialized teams and share best practices to improve overall service quality.
- Brand Representation – Uphold worksphere’s core values in every interaction, embodying our commitment to safety, respect, and transparency.
Essential Qualifications
- High School diploma or GED (or equivalent).
- Minimum of 1 year of customer service experience, preferably in a technical or regulated environment.
- Strong typing skills and the ability to multitask in a fast‑paced setting.
- Excellent verbal and written communication skills in English.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to pass all training assessments and complete ongoing professional development.
- Consistent performance in quality, efficiency, and attendance metrics.
- Calm, solution‑focused demeanor under pressure.
- Strong accountability and the capacity to work independently.
- Sound judgment and critical thinking for decisions involving state regulations and company policies.
Preferred Qualifications
- Experience with ignition interlock devices or substance‑use safety products.
- Knowledge of state‑level regulatory frameworks related to IID deployment.
- Previous remote work experience with a proven track record of reliability.
- Multilingual abilities (Spanish, French, or other languages) are a plus.
Skills & Competencies
- Customer‑Centric Mindset – Passion for helping others and a genuine desire to make a difference.
- Technical Aptitude – Comfortable troubleshooting hardware/software issues and navigating technical documentation.
- Analytical Thinking – Ability to interpret data, identify patterns, and recommend improvements.
- Time Management – Efficiently balance multiple tasks while meeting deadlines.
- Adaptability – Thrive in a dynamic environment with evolving processes and technologies.
- Collaboration – Work effectively with cross‑functional teams, including sales, engineering, and compliance.
Career Growth & Learning Opportunities
At worksphere, we believe in nurturing talent and unlocking potential. As a Customer Experience Associate, you’ll gain exposure to:
- Advanced training modules on IID technology, state regulations, and customer success strategies.
- Mentorship programs that pair you with seasoned professionals across the organization.
- Cross‑departmental projects that broaden your skill set and expand your network.
- Clear career pathways into roles such as Technical Support Specialist, Compliance Analyst, or Customer Success Manager.
Work Environment & Culture
Our remote, flexible work model empowers you to balance professional responsibilities with personal commitments. You’ll enjoy:
- Fully equipped home office stipend.
- Regular virtual team huddles and social events.
- A culture that values transparency, continuous improvement, and mutual respect.
- Inclusive policies that celebrate diversity and support work‑life harmony.
Compensation & Benefits
We offer a competitive hourly rate of $18.27 per hour, with uncapped incentive potential based on performance metrics. Additional benefits include:
- Health, dental, and vision insurance (eligible after 90 days).
- Flexible paid time off and holiday schedule.
- 401(k) plan with company match.
- Professional development budget and tuition reimbursement.
- Employee assistance program and wellness resources.
Schedule & Availability
This is a part‑time role requiring 25 hours per week with no weekend shifts. Your core hours will be from 9:00 a.m. to 3:30 p.m. CST, with flexibility to adjust within the window to accommodate personal commitments.
How to Apply
Ready to join worksphere and make a tangible impact? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how your skills and passion align with our mission.
Join Worksphere Today!
At worksphere, you’ll be part of a team that’s redefining safety, fostering growth, and championing responsible driving. If you’re driven, customer‑focused, and eager to contribute to a safer future, we want to hear from you. Apply now and help us keep communities safe, one call at a time.