Job Description:
• Own the annual revenue goal, pipeline, forecast, and performance reporting for business generated through 3PL and logistics platform partners
• Manage a portfolio of existing partners as the primary commercial point of contact across executive, sales, customer success, operational, and technical teams
• Develop joint business plans, revenue targets, operating cadences, and growth strategies for priority partnerships
• Execute referral and co-selling motions with the Sales team, support active opportunities, and advance partner-related deals
• Identify and evaluate prospective partners based on merchant demand, strategic fit, operational capabilities, technical readiness, and revenue potential
• Lead new partnerships from outreach and discovery through business-case development, negotiation, contracting, onboarding, launch, and growth
• Create joint go-to-market programs, including referrals, co-selling, sales enablement, co-marketing, events, and customer-facing initiatives
• Equip partner sales and customer-facing teams with messaging, training, and resources
• Serve as business owner for logistics platform integrations, coordinating requirements, stakeholders, dependencies, timelines, testing, and launch readiness
• Lead regular business reviews and track KPIs including pipeline, forecast accuracy, revenue, merchant adoption, integration usage, partner engagement, and service quality
• Use partner, merchant, and performance feedback to improve partner strategy, enablement, commercial programs, and internal processes
• Represent Happy Returns in partner meetings, customer conversations, trade shows, warehouse and facility visits, and industry forums
Requirements:
• At least 5 years of relevant experience within a logistics SaaS company, carrier, 3PL or fulfillment provider, or related logistics business
• Experience in business development, sales, strategic partnerships, partner management, channel partnerships, channel sales, strategic alliances, or a comparable commercial role
• Track record of owning or contributing directly to a revenue target and delivering measurable results through partners, channels, or strategic accounts
• Strong pipeline-management and forecasting skills
• Strong understanding of fulfillment, warehousing, transportation, reverse logistics, and supporting technology
• Experience managing external relationships through negotiation, contracting, onboarding, launch, and ongoing growth
• Strong commercial judgment; ability to develop business cases, structure partnerships, negotiate agreements, and engage senior stakeholders
• Experience coordinating cross-functional work across Sales, Product, Solutions Engineering, Onboarding, Operations, Marketing, Finance, and Legal
• Ability to organize and facilitate technical discussions without serving as the primary technical expert
• Strong communication, project-management, and organizational skills
• Ability to travel approximately 10–20%
• Preferred: experience creating or scaling referral, reseller, co-sell, channel, or strategic alliance programs
• Preferred: working knowledge of APIs, data flows, platform integrations, and technical discovery processes
• Preferred: existing relationships within the 3PL, fulfillment technology, or broader logistics ecosystem
• Preferred: experience developing partner enablement materials, playbooks, business reviews, or performance-reporting frameworks
• Must be authorized to work in the U.S.; visa sponsorship is not offered
Benefits:
• Equal opportunity employment
• Approximately 10–20% travel for trade shows, partner onsite meetings, warehouse and facility tours, company gatherings, and other business needs