Discover what’s next. Grow with Hyatt.
This position can be worked remotely. Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.
The Partner Support Specialist serves as a key liaison between World of Hyatt, hotels, and our strategic partners, including Chase, airline partners, and FIND experience. This role ensures seamless support for partner and World of Hyatt related programs, hotel loyalty award redemptions (Tier 1), and member experiences, while delivering exceptional service aligned with World of Hyatt standards.
Position Responsibilities:
- Act as key point of contact between World of Hyatt, hotels, and strategic partners to ensure accurate information sharing and effective issue resolution.
- Provide knowledgeable assistance related to World of Hyatt loyalty programs, including partner offerings, member benefits, and Tier 1 hotel award redemptions.
- Deliver exceptional service by resolving inquiries and concerns effectively while maintaining service levels that align with World of Hyatt and brand experience standards.
- Research, process, and resolve hotel loyalty award redemptions and partner-related requests with a high level of accuracy and attention to detail.
- Effectively utilize multiple tools and systems simultaneously to manage partner cases, member inquires, and operational workflows while meeting productivity expectations.
- Investigate complex issues, identify root causes, and recommend appropriate solutions while minimizing impact to members, hotels, and partners.
- Communicate clearly, professionally, and proactively with internal teams, hotels, and external partners to foster strong relationships and support ongoing program success.
- Have a strong understanding of World of Hyatt and partner relationships.
- Demonstrate a commitment to Hyatt values.
Experience:
- A minimum of 6 months as a Care & Resolution Expert required.
- A minimum of 6 months experience in Partner Support related work (GCC CARE Specialty Projects, Tier 1, Find Experience) strongly encouraged.
Computer Skills Needed:
- Six months experience with Hyatt operating systems (Tally, Reserve, Star) required.
- Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screen quickly and accurately.
Additional Comments and Requirements:
- Strong customer service skills.
- Strong communication and relationship management skills.
- Detail-oriented with excellent problem-solving skills.
- Ability to navigate multiple systems and priorities in a fast-paced environment.
The chosen candidates will work the schedule below.
- 8:30AM - 5:00PM (Saturday & Sunday Off)
Wage Information:
The hourly rate for this position starts at $23.00. This position is eligible to earn overtime.
The final pay rate offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
Benefits Information:
Benefits available with this position include the following:
- Medical / Dental / Vision Insurance
- Flexible Spending Account
- 401k
- Retirement Savings Plan
- Basic Life Insurance
- Employee Stock Purchase Plan
- Annual allotment of free hotel stays at Hyatt hotels globally (subject to availability)
- In addition to allotment of free hotel stays, discounted hotel stays (subject to availability)
- Paid Time Off accruing at an approximate rate of 24 minutes per day, up to a maximum of 144 hours per year
- Seven paid holidays per year
- Three paid floating holidays per year (two if hired with Hyatt after July 1st)
- Wellbeing benefits, including monthly fitness reimbursement, complimentary HeadSpace subscriptions, and access to employee assistance program resources
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientations, gender identity, national origin, disability, or protected veteran status.
Job Details
Primary Location: US-NE-Omaha, Global Care Center Americas - Omaha Hub
Job Level: Hourly/Entry Level Employee, Full-time
Pay Basis: Hourly, US Dollar (USD)
Six months of Care & Resolution Expert experience required; Hyatt operating systems experience required. Requires customer service, communication, relationship management, problem-solving, and multitasking skills.
Key Responsibilities
- resolving inquiries
- processing redemptions
- supporting partners
Skills & Tools
Tally, Reserve, Star
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Arizona or Colorado or Florida or Georgia or Illinois or Indiana or Iowa or Kansas or Louisiana or Michigan or Minnesota or Missouri or Nebraska or North Carolina or North Dakota or Ohio or Oklahoma or South Carolina or South Dakota or Tennessee or Texas or Utah or Wisconsin or Omaha
- Salary: USD 47,840 – 47,840 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Hyatt
A global hospitality company operating hotels and providing travel loyalty experiences. — Industry: Hospitality and Tourism