Blackwall is an AI-enabled security and web infrastructure company dedicated to safeguarding web ecosystems from automated threats.
Deployed across 2.3M+ websites and applications, GateKeeper - our flagship product - is trusted by 100+ service and hosting partners globally. We help partners enhance performance, reduce operational costs, and maximize revenue by protecting SMB customers worldwide against emerging threats with simplicity, affordability, and scalability.
We partner with Hosting Service Providers (HSPs), MSPs, and digital platforms to deliver security, performance, and monetization solutions at scale. Our Partner Success team plays a critical role in turning partnerships into measurable growth engines.
Location Requirement
Candidates must be located in Australia.
Role Details
Engagement type: Full-time (contract basis)
Location: Remote within Australia
Compensation: Paid position; rate depends on experience and location
Role Overview
As a Partner Success Manager (PSM), you will own the end-to-end success of a portfolio of strategic partners on the ANZ market.
Your mission is to activate, scale, and retain partners ensuring they not only integrate our solutions, but successfully monetize and operationalize them within their ecosystem.
This is a hybrid role across strategy, operations, and revenue enablement - not a traditional account management position.
What You’ll Do
Partner Activation (Time-to-Value)
Lead onboarding processes and ensure fast, successful partner go-lives
Drive integration, internal enablement, and initial use cases
Reduce time-to-first-value (TTFV) and remove early-stage friction
Adoption & Operationalization
Ensure partners actively use and distribute our solutions
Embed our products into partner workflows, sales motions, and support processes
Work cross-functionally (Product, Engineering, Sales) to resolve blockers
Growth & Revenue Expansion
Identify upsell, cross-sell, and expansion opportunities
Increase attach rates and partner-driven MRR
Build and execute joint growth plans tailored to each partner
Retention & Expansion
Monitor partner health, engagement, and performance
Proactively mitigate churn risks and drive long-term value
Expand footprint within partner organizations (new teams, use cases)
Partner Enablement & GTM Execution
Support go-to-market initiatives (campaigns, launches, promotions)
Enable partner sales teams with positioning, messaging, and playbooks
Act as the voice of the partner internally, bringing regional insights
What Success Looks Like
Partners are activated quickly and successfully
Strong and consistent product adoption across partner base
Growth in partner-driven revenue (MRR and attach rate)
High retention and expansion within partner accounts
Strong partner satisfaction and engagement
What You Bring
Experience
3–6+ years in Partner Success, Customer Success, or Account Management in SaaS, Hosting, Cloud, or Infrastructure
Experience working with partners in ANZ
Experience with HSPs, MSPs, or channel-based business models
Proven track record of driving partner growth and retention
Skills
Strong commercial mindset (revenue, expansion, growth)
Ability to operationalize partnerships (beyond relationship management)
Ability to build and execute Go-To-Market plans with partners
Strong stakeholder management across technical and business teams
Data-driven approach to decision-making and prioritization
Fluent in English
Why Join Us
Direct impact on revenue growth and partner ecosystem
Opportunity to build and scale partnerships in high-growth markets
Shape a world-class Partner Success function from the ground up
Fast-paced, entrepreneurial environment
We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent!
Get to know us a bit better:
https://blackwall.com/en/home
Requires 3–6+ years in Partner Success, Customer Success, or Account Management in SaaS, hosting, cloud, or infrastructure; ANZ partner experience; commercial, GTM, stakeholder, and data-driven skills.
Key Responsibilities
- activating partners
- driving expansion
- enabling sales
Job Details
- Category: Business Development
- Seniority: Mid Level
- Commitment: Full Time, Contract
- Workplace: Remote — Australia
- Languages: English
About Blackwall
An AI-enabled security and web infrastructure company protecting websites and applications from automated threats. — Industry: Information Technology