This is a Fully Remote Job
1. About Our Client:
The organization operates in the student housing software industry, addressing challenges in managing on and off-campus housing, resident wellness, experience, and revenue generation. Serving over 1,400 clients in more than 25 countries, the organization supports management of more than 4 million beds annually through a comprehensive platform that simplifies processes for both students and administrators. With offices in the United States, Australia, the UK, and India, the organization combines global reach with personalized service.
2. About the Opportunity:
The
Partner Success Manager
role is designed to support and expand the organization’s global strategic partner ecosystem. This position focuses on ensuring partnerships are productive, measurable, and mutually valuable by managing high-impact relationships and establishing systems to scale partnership operations. The role involves close collaboration with go-to-market and corporate development leadership to drive sustained growth and operational excellence within the partner portfolio.
3. Responsibilities:
Manage a portfolio of high-value strategic partners and build strong, multi-layered relationships
Lead structured quarterly business reviews and regular partner check-ins to maintain alignment and performance
Establish and track partner health metrics related to revenue, engagement, and outcomes
Maintain accurate partner data including contracts, revenue tracking, and opportunity attribution
Standardize reporting, dashboards, and performance scorecards across the partner portfolio
Deliver clear, executive-level performance updates to internal and partner leadership
Develop and implement partner value creation plans to drive measurable growth
Identify and support upsell, cross-sell, and co-sell opportunities within shared accounts
Collaborate with Sales, Marketing, and Customer teams to integrate partners into go-to-market strategy
Build and manage a structured inbound partner qualification process to support ecosystem expansion
4. Requirements:
Minimum 2 years of experience in channel partnerships or relationship management
Proven ability to manage strategic relationships at scale
Strong proficiency with CRM systems
Proven track record of maintaining organized and accurate operational records
Experience creating KPI dashboards and executive-level performance reports
Ability to translate complex data into strategic recommendations and relationship narratives
Preferred:
Experience in B2B SaaS or higher education sectors
Experience using Salesforce
5. Pay Range and Compensation Package:
Base salary range between $90,000 and $95,000 USD
Eligible for a 20% performance-based bonus
Total compensation when meeting 100% of goals ranges between $108,000 and $114,000
6. Benefits & Perks:
Health care coverage
Paid time off
Life insurance
401k plan with company match for eligible employees
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.