Description
Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers.
You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities in collaburation with the Commercial and Technical teams.
If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit.
What will you do
Partner Success Responsibilities
- Oversee the partner/customer onboarding journey (Onboarding team leads the process) and ensure readiness for long-term success
- Maintain proactive and strategic communication with partner stakeholders
- Maintain regular customer check-ins and communication plans
- Conduct partner-facing Quarterly Business Reviews (QBRs); Conduct Executive Business Reviews (EBRs) with customer leadership
- Track partner/customer satisfaction, usage, adoption, and performance metrics
- Serve as the primary point of escalation for issues and coordinate with internal teams
- Identify opportunities within partner portfolios for adoption growth and revenue expansion
- Identify risks early and implement mitigation plans
- Advocate for requirements and feedback across product, engineering, PS, support, and sales
- Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery
Requirements
- 3-4 years in Customer Success, Partner Success, Account Management, or Channel roles
- 3+ years Cybersecurity, SaaS, or technical product experience (preferred)
- Excellent written and verbal communication skills
- Ability to work cross-functionally and influence without authority
- Strong analytical skills and business acumen
- Proven track record managing multiple customers or partners simultaneously
- English, Spanish - required. Portuguese - advantage
You are
- A relationship builder who becomes a trusted advisor to both partners and end-customers
- Channel-savvy—familiar with MSP/MSSP/VAR operational models
- Customer-focused—experienced in driving adoption, value realization, and retention
- A strategic thinker able to navigate business outcomes and technical details
- An exceptional communicator who can present confidently to technical and executive stakeholders
- Proactive, solutions-oriented, and able to anticipate issues before they escalate
- Organized, calm under pressure, and capable of managing multiple accounts simultaneously
- Business-minded with strong ability to identify growth opportunities
About Us
Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.
With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.
Why Cynet?
Benefits & Programs
- Holistic well-being: Comprehensive health benefits, employee assistance programs, and an annual wellness allowance
- Flexibility & balance: Flexible working hours, work-from-home allowances, in-office perks, and dedicated time for learning and self-development
- Time off: Generous vacation and wellness time off, country-specific holidays, and paid parental leave for all caregivers
- Financial security: Country-specific life insurance and retirement programs
- Everyday perks: Mobile phone and gym expense reimbursement, plus office lunches
Requires 3–4 years in customer or partner success, account management, or channel roles; strong communication, analytical, business, and cross-functional influencing skills. Cybersecurity, SaaS, or technical product experience preferred.
Key Responsibilities
- managing relationships
- tracking adoption
- coordinating escalations
Skills & Tools
MSP, MSSP, VAR, SaaS, AI
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Medellín or North America or South America
- Languages: English, Spanish, Portuguese
Benefits
- Generous paid time off
- Retirement plan
- Generous parental leave
About Cynet
A cybersecurity company providing threat detection, response, and security operations support through an AI-powered platform. — Industry: Information Technology