About the Employer
An international FX company with global offices around the globe currently hiring for their Malaysia Office based in Bangsar, Kuala Lumpur.
Job Responsibility
- Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer Partner Relations to enhance loyalty, minimise churn, and maximize lifetime value
- Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagement
- Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
- Conducts regular analysis of Partners needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services
- Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
- Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
- Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
- Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
- Conveys Partner requirements to the Business Development Officer Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
- Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
- Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the companys retention efforts
- Acts in the best interest of the company at all times and collaborates with the rest of the Partner Relations team to promote the companys services effectively
- Cultivates and maintains excellent working relationships with other departments, including dealing, back office and compliance
Job Requirements:
- Bachelors degree in a Business-related field
- At least 2 years of experience in business development roles
- Experience within the financial services industry is considered an advantage
- Fluent speaker with excellent oral and writing skills in Bahasa Malaysia & English (Mandarin is considered an advantage)
- Excellent organizational and analytical skills
- Confident, persuasive and ambitious
- Self-motivated
- Strong interpersonal and communication skills
- Ability to work in a dynamic environment and maintain a high-level of organization
- Ability to work autonomously and under pressure
- Dynamic, innovative and target oriented
- Computer literate
Apply now or contact the below to know more:
Email:
Whatsapp/Telegram:011-11968783
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