As Partner Growth Manager, you own the post-sale revenue performance of customers acquired through Intuit's reseller partner channel — reseller partners. Your book of business is organized by partner portfolio: you own all customers within your assigned partners' books for the full lifecycle of their relationship with Intuit's mid-market products.
The handoff to you happens at closed-won. From that point forward, you are the Intuit owner of that customer relationship — even while implementation is underway. During the implementation phase, which is run by a services team or services partner, your role is to maintain relationship continuity, monitor health signals, position expansion opportunities, and flag risks before they become churn. Once the customer is live, your focus shifts fully to retention and expansion: protecting gross revenue retention (GRR) and driving net revenue retention (NRR) through upsell, cross-sell, and upgrade motions across QuickBooks Advanced, Intuit Enterprise Suite, and Intuit Services.
This is a customer success role with sales KPIs. You carry quota on both retention and expansion, and you operate through and alongside the partner — the partner relationship is your primary lever for influencing customer outcomes at scale.
Responsibilities
Post-close engagement during implementation
- Receive structured handoffs from Partner Development Managers at closed-won, including customer profile, deal context, partner relationship notes, and expected go-live timeline.
- Establish a relationship with the customer and the implementation partner from day one of the implementation phase — not at go-live. Introduce yourself, set expectations for the post-implementation relationship, and create a foundation for the ongoing engagement.
- Monitor implementation health in collaboration with the services team or services partner: tracking milestone progress, identifying risks or delays, and escalating where the implementation trajectory threatens customer confidence or go-live timing.
- Identify and position expansion opportunities during the implementation phase — additional product lines, upgraded tiers, or service add-ons that are natural fits based on the customer's configuration and use case.
- Coordinate with the partner to ensure they are actively engaged in the customer's success during implementation, not just at point of sale.
Post go-live: retention and expansion
- Own GRR for your full book of business: proactively identify at-risk customers, develop and execute retention plans, and resolve the root causes of downgrade or churn risk before renewal conversations.
- Drive NRR through structured upsell, cross-sell, and upgrade motions: identifying expansion opportunities across QuickBooks Advanced, Intuit Enterprise Suite, Intuit Services, and Intuit Agent Studio, and executing those opportunities through and alongside the partner.
- Conduct regular customer health reviews in partnership with the reseller partner, establishing a shared view of product adoption, satisfaction, and expansion readiness.
- Own the renewal motion for your book: forecasting renewal outcomes accurately, engaging customers and partners ahead of renewal dates, and closing renewals on time and at or above contract value.
- Drive activation and adoption of Intuit Agent Studio as a retention and expansion lever — positioning AI capabilities as a reason to stay and expand, not just a feature.
Partner engagement
- Work through assigned reseller partners as the primary channel for customer engagement at scale — equipping partners with the customer health data, expansion plays, and renewal tools they need to act on your behalf.
- Run regular portfolio reviews with each assigned partner: shared pipeline of expansion and renewal opportunities, customer health status, and agreed action plans.
- Hold partners accountable to their post-sale commitments: implementation quality, customer engagement cadence, and renewal execution.
- Surface partner performance patterns — which partners are most effective at driving retention and expansion, and which need additional enablement or support — to the Partner Development Manager and broader Commercial Partnerships leadership.
Reporting and forecasting
- Maintain accurate GRR and NRR forecasts across your full book of business, with clear visibility into renewal dates, expansion opportunities, and at-risk accounts.
- Report on book of business health to Partner Development Manager and the broader Commercial Partnerships leadership on a regular cadence.
- Track and surface patterns in churn drivers, downgrade reasons, and expansion blockers to inform product, pricing, and program decisions.
HOW YOU'LL MEASURE SUCCESS
- Gross Revenue Retention (GRR) — primary retention quota. Measures the percentage of contracted revenue retained at renewal, excluding expansion.
- Net Revenue Retention (NRR) — primary expansion quota. Measures retained plus expansion revenue as a percentage of prior period contracted revenue.
- Renewal on-time rate: percentage of renewals closed on or before the renewal date.
- Expansion pipeline: volume and quality of upsell, cross-sell, and upgrade opportunities identified and progressed within the book.
- Implementation handoff quality: customer health score at go-live, as a measure of engagement during the implementation phase.
Qualifications
Required Qualifications
- 10+ years of experience in customer success, account management, or a post-sale revenue role within a SaaS or enterprise software company.
- Demonstrated track record of meeting or exceeding GRR and NRR targets across a named account or portfolio book of business.
- Experience managing customer relationships through and alongside channel partners or resellers — you understand how to influence customer outcomes when you are not the only party in the room.
- Strong commercial instincts: you are comfortable identifying expansion opportunities, building a business case with customers, and closing upsell and cross-sell deals.
- Excellent relationship management skills at multiple levels: executive sponsors, day-to-day product users, and partner account teams.
- Accurate forecasting discipline: you know your book, you flag risks early, and your forecast reflects reality.
- Proficiency with CRM tools (Salesforce preferred) and customer success platforms.
Preferred Qualifications
- Experience managing post-sale revenue in the mid-market ERP, accounting software, or financial management software space.
- Familiarity with Intuit's mid-market product lineup: QuickBooks Advanced, Intuit Enterprise Suite, Intuit Services, or competitive equivalents.
- Background that includes both customer success and sales experience — you are fluent in retention conversations and equally comfortable initiating and closing expansion deals.
- Experience working with implementation partners or services teams during the post-sale, pre-go-live phase of the customer journey.
- Familiarity with AI-powered software adoption and the ability to position Intuit Agent Studio as a retention and expansion driver in customer conversations.
- Bachelor's degree in Business, Finance, or a related field, or equivalent practical experience.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:California Remote (Not Bay Area) $179,000- $242,500
Mountain View, CA $186,500- $252,500
New York Remote $189,500- $256,000
10+ years in customer success, account management, or post-sale revenue in SaaS; track record meeting GRR/NRR targets; experience with channel partners; CRM proficiency (Salesforce preferred); Bachelor's in Business/Finance preferred.
Key Responsibilities
- managing customer retention
- driving revenue expansion
- engaging partners
Skills & Tools
Salesforce, QuickBooks Advanced, Intuit Enterprise Suite, Intuit Services, Intuit Agent Studio
Job Details
- Category: Sales
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Georgia or California or Charlotte or Mountain View or New York or Texas
- Languages: English
About Intuit
A technology company providing financial and accounting software solutions. — Industry: Information Technology