Bring your content strategy and communications expertise to a fast-moving partner ecosystem where your work will help teams and partners adopt new tools, programs, and resources with clarity. In this six-month remote role, you’ll manage content operations, support launch communications, and help pilot an invite-only partner community.
Responsibilities
Lead day-to-day partner content operations, including governance meetings, agendas, follow-ups, and decision tracking
Maintain a content inventory across partner resources, ensuring ownership, review dates, and content accuracy are up to date
Identify duplicate, outdated, or conflicting content and coordinate updates through the appropriate review process
Draft, revise, and manage approval workflows for partner-facing materials such as guides, FAQs, one-pagers, and portal content
Work closely with subject matter experts across partner experience, success, and marketing to ensure content is accurate and useful
Triage incoming content requests from internal teams and partners, determining whether to fulfill, queue, or decline requests
Organize and prioritize the content request backlog, escalating items that require governance decisions
Plan and coordinate partner-facing launch communications across email, partner portal updates, and community announcements
Support the pilot of an invite-only partner community by moderating discussions, onboarding members, and routing issues appropriately
Track and report on pilot success measures, including engagement, response time, contributor breadth, and support deflection
Document processes and best practices to create a clear playbook for future partner content and community operations
Skills
Experience managing content operations, editorial workflows, or a content program for a partner, channel, or customer audience
Strong coordination skills with the ability to run meetings, manage priorities, and follow through on action items
Excellent writing and editing skills with the ability to turn complex input into clear, polished content
Experience guiding content through multiple review stages, including brand, legal, and marketing approvals
Sound judgment in triaging requests and deciding what content should be created, updated, or declined
Clear, warm, and professional written communication skills
Ability to support launch communications across multiple channels in a timely and organized way
Experience moderating or supporting a business community, ideally in a Slack environment
Familiarity with partner, channel, or consulting ecosystems
Comfort working with technical and consulting audiences
Preferred Skills
Experience working with systems integrator or consulting partner networks
Prior involvement in partner community programs or pilot launches
Familiarity with AI tools such as Claude or similar platforms
Experience creating playbooks, process documentation, or operational handoffs
Ability to work independently in a remote, cross-functional environment
Horizontal is committed to creating an inclusive environment where diverse perspectives are valued and every team member can contribute meaningfully. We welcome applicants from all backgrounds and encourage candidates who bring different experiences, viewpoints, and approaches to apply.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $91 - $135 per hour based on qualifications and experience.