Dunhill Government Solutions is hiring Participant Services Representatives to support a federal program. This is a full-time, fully remote role based in the U.S., answering participant questions by phone, email and web chat. It's a strong entry point into federal work for anyone with customer service or call center experience.
Responsibilities:
Handle inbound and outbound calls, email and web chat from program participants, meeting service-level targets
Log every contact in a web-based case management system and link each call to its open case
Research and resolve processing issues, missing documents and data errors, and follow each one through to resolution
Support back-office processing and data-integrity reviews
Follow the program's published processing guidelines
Requirements:
High school diploma or GED
0-2 years of call center, customer service or public relations experience
Composure and courtesy during high call volume
Strong written and verbal communication, listening skills and attention to detail
U.S. citizenship and the ability to obtain a Public Trust (Tier 1) determination
Available for one of three day shifts (Eastern): 7:00 AM-3:30 PM, 8:00 AM-4:30 PM, or 9:30 AM-6:00 PM
Candidates residing in California or the New York City metro area cannot be considered at this time
Details:
Full-time (40 hours/week), seasonal, fully remote.
Compensation:
$17.75 per hour.
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