Work Location: Remote - PST Timezone
Work Schedule: Monday to Friday, 8 hours per day
Engagement Model: Fixed-term employment; Full-time
Estimated Project Duration: 2 month (extension possible based on project needs)
Estimated Start Date: 9th November, 2026
Language(s) Needed: English (US)
Role Summary
The Participant Coordinator will be responsible for supporting participant outreach and scheduling in collaboration with onsite receptionists and the Project Manager. This role involves sending appointment reminders, communicating schedule changes, responding to participant inquiries about payments, and ensuring participants receive timely and friendly communication throughout the process.
The ideal candidate is organized, detail-oriented, and comfortable managing multiple participant communications while maintaining accurate records and providing a positive participant experience.
Role Responsibilities
Support onsite receptionists with participant outreach and scheduling.
Send timely reminders to participants regarding their scheduled appointments.
Respond to participant inquiries about payment, providing accurate information and escalating questions or issues when necessary.
Communicate schedule changes, cancellations, and other participant-related updates to onsite receptionists and the Project Manager.
Maintain accurate and up-to-date records of participant communications, appointment schedules, and relevant updates.
Communicate with participants in a friendly, professional, and helpful manner.
Monitor pending participant outreach and follow-ups to ensure timely communication.
Identify and escalate scheduling issues, payment concerns, and other participant inquiries to the appropriate team members.
Support the smooth coordination of daily participant appointments and help minimize scheduling disruptions.
Role Requirements
English fluency with clear, natural speaking ability.
Strong troubleshooting abilities and problem-solving skills.
Ability to maintain accurate, detailed records.
Ability to communicate effectively with participants in a friendly and professional manner.
Ability to respond to participant payment inquiries and understand when and how to escalate them.
Strong organizational skills and the ability to stay on top of participant outreach and appointment reminders.
Ability to communicate schedule changes and participant updates effectively to onsite receptionists and the Project Manager.
Strong attention to detail and follow-through.
Ability to manage multiple tasks and prioritize time-sensitive communications.
Ability to work independently and collaboratively in a fast-paced environment.
DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.
We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains.
To learn more about DataForce please visit us at https://www.transperfect.com/dataforce.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.
English fluency, strong troubleshooting and problem-solving skills, ability to maintain accurate records, effective communication, organizational skills, attention to detail, and ability to work independently and collaboratively.
Key Responsibilities
- coordinating participant outreach
- sending appointment reminders
- responding to inquiries
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time, Contract
- Workplace: Remote — United States
- Languages: English
About TransPerfect
A global provider of language and technology solutions for business, offering data services for machine learning. — Industry: Information Technology