We are looking for a driven, resourceful and independent individual to join the team as a Part-Time Enrolment Support Specialist at Write Edge. The Enrolment team works closely with the Head of Operations to manage student enrolment and enhance customer experience. We also support initiatives, events and operational projects that strengthen our business processes and growth in the Hong Kong market.
As a Part-Time Enrolment Support Specialist, you will collaborate with the Enrolment Specialist and Customer Relations teams to support student enrolment and customer engagement. You will manage enquiries, registrations and follow-ups in a professional and timely manner, ensuring a smooth and positive experience for prospective students and parents.
Your contributions will help maintain and improve operational processes while supporting enrolment growth and customer satisfaction.
Job Responsibilities:
Day-to-day
Drive enrolment, retention and conversion through professional handling of enquiries and registrations across Write Edge services via WhatsApp Business, email, and various operations systems.
Provide accurate and prompt information about programmes and services to prospective students and parents.
Support follow-ups and conversions to ensure a smooth enrolment journey and positive customer experience.
Assist in refining enrolment workflows and processes to improve operational efficiency and customer engagement.
Contribute to customer service initiatives, events and enrolment-related projects as required.
Skills Required:
Strong Communication Skills – Exceptional verbal and written communication abilities are essential for handling enquiries professionally, guiding prospective students through the enrolment process, and collaborating with internal teams to ensure clear, consistent messaging.
Customer Service Orientation – Customer-centric mindset with active listening, empathy and responsiveness to student and parent needs. Ability to resolve queries and concerns with professionalism and patience.
Attention to Detail and Organisational Skills – Accuracy in managing registration details, maintaining records and ensuring timely follow-ups. Strong organisational skills to handle multiple enquiries and tasks efficiently.
Requirements and Attributes
Strong verbal and written communication skills in English. Mandarin and Bahasa Malaysia proficiency is an advantage, but not mandatory.
Resilience in a fast-paced environment with the ability to work independently
Adaptable, customer-focused approach with strong problem-solving skills
Strong administrative and tech-savvy skills, with proficiency in Google Suite
Training and mentorship will be provided to support your development in the role.
Strong verbal and written English communication; customer service orientation; attention to detail; organisational skills; proficiency in Google Suite; ability to work independently in a fast-paced environment.
Key Responsibilities
- managing enquiries
- supporting registrations
- improving workflows
Skills & Tools
WhatsApp Business, Google Suite
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Part Time
- Workplace: Remote — Singapore or Hong Kong
- Languages: English
About Write Edge
An education company supporting student enrolment and customer experience in Hong Kong. — Industry: Education