Job Description:
• Provide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships.
• Ensure adherence to our Service Level Agreements (SLAs) for response times and customer satisfaction.
• Proactively identify trends and issues to enhance the user experience.
• Go above and beyond to deliver a world-class customer experience by meeting and exceeding user needs
• Develop a deep understanding of our products to offer informed support and advice.
• Gather customer feedback to inform product improvements and customer experience strategies.
Requirements:
• At least 2-3 years of experience in a support or customer-facing role
• Strong verbal and written communication skills
• Passion for helping people and a positive, can-do attitude
• Comfortable with SaaS platforms and fintech applications
• Ability to diagnose and resolve customer issues effectively
• Bachelor's degree or equivalent experience in business, finance, or related fields.
• Experience using systems, specifically Zendesk
• Experience with start-ups
• Experience working with contractors
• Candidates must be legally authorized to work in the United States. Origin does not sponsor visas.
Benefits:
• Generous base salary
• Meaningful equity package
• Healthcare and wellness programs: Healthcare
• Wellness stipend
• Mental wellness program
• Unlimited access to financial planning
• Life insurance for USA-based Originals
• Unlimited DPTO
• Paid Parental Leave