United States (Remote)
ABOUT SINCH
Sinch’s vision is to connect every business with every customer, everywhere in
the world. More than 200,000 businesses — including Google, Uber, Paypal, Visa,
Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power
engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it
easy. Our AI-infused Super Network, APIs, and applications ensure you can
connect with your customers reliably and securely, at every step of their
journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”.
These values are our foundation!
DESCRIPTION
We are seeking a detail-oriented and highly organized Paralegal I to join our
Legal team. In this role, you will support critical legal operations by
reviewing, validating, and responding to legal demands from federal, state, and
local law enforcement agencies, as well as investigating and resolving consumer
complaints and emergency legal requests.
This position is ideal for someone early in their legal career who enjoys
structured problem-solving, thrives in a fast-paced environment, and can balance
attention to detail with excellent communication skills. The successful
candidate will be able to work independently while collaborating professionally
with law enforcement agencies, internal stakeholders, and consumers in highly
sensitive situations.
As a member of the Legal team, you will learn and apply legal concepts, company
policies, and established procedures to resolve routine to moderately complex
issues while maintaining the highest standards of confidentiality and
professionalism.
RESPONSIBILITIES
Review, validate, and process legal demands from federal, state, and local
law enforcement agencies.
Identify deficiencies in legal requests and communicate appropriate response
requirements.
Process and respond to subpoenas, court orders, search warrants, and other
legal demand documents.
Investigate and respond to third-party consumer complaints in accordance with
company policies and applicable legal requirements.
Evaluate and process exigent circumstance and emergency disclosure requests.
Maintain accurate documentation and records of legal requests, responses, and
related correspondence.
Communicate professionally and effectively with law enforcement personnel,
legal representatives, consumers, and internal stakeholders.
Ensure strict adherence to confidentiality, privacy, and data protection
requirements.
Monitor assigned case queues and manage deadlines to ensure timely responses.
Support departmental process improvements and other legal operations
initiatives as needed.
REQUIREMENTS
1-2 years of experience in an administrative, legal support, or
paralegal-related role within a law firm, government agency, or corporate
legal department.
Formal legal training, paralegal certificate, or legal studies coursework
preferred but not required.
Basic proficiency with Microsoft Outlook, Word, and Excel.
Understanding of legal terminology and legal document review processes.
Strong written and verbal communication skills.
Excellent attention to detail and organizational skills.
Ability to analyze information, identify deficiencies, and follow established
procedures.
Ability to handle sensitive and confidential information with discretion.
Strong customer service mindset and the ability to communicate calmly and
professionally during difficult or emotional interactions.
Ability to work independently and manage multiple priorities in a
deadline-driven environment.
WHAT SUCCESS LOOKS LIKE
Consistently processes legal requests accurately and within required
timelines.
Demonstrates sound judgment when reviewing legal documentation and
identifying issues.
Maintains positive and professional relationships with law enforcement
agencies and external parties.
Upholds confidentiality and compliance standards at all times.
Contributes to team efficiency through organization, accuracy, and continuous
improvement.
Benefits
· STAY HEALTHY: We offer comprehensive market competitive medical, dental, and
vision plans. A variety of supplemental plans are also provided to meet your
individual needs including access to telehealth for all participants.
· CARE FOR YOURSELF: Take advantage of our free virtual counselling resources
through our global Employee Assistance Program. Your mental health is as
important as your physical health.
· SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k)
options including an employer match for all participants.
· TAKE A BREAK: Enjoy a generous paid time off program. We value balance and
understand that performance at work requires time to rest at home and/or
rejuvenate on vacation.
· PUT FAMILY FIRST: We know that families can be built in a variety of ways;
therefore, we offer paid parental leave and family planning support.
· WORK WHEREVER: Our flexible remote work offerings allow you to work wherever
you are the most productive and successful. It is what you do, not where you
work, that matters.
· MAKE AN IMPACT: Support betterment in your community and beyond by taking paid
time off to support a volunteer program of your choice.
· TREAT YOURSELF: We offer discounts on retail, entertainment and more through
our Reward+ program.
The annual starting salary for this position is between $48,000.00 to
$58,000.00. Factors which may affect starting pay within this range may include
geography/market, skills, education, experience, and other qualifications. This
role will be accepting applications until 09/14/2026 at a minimum. Please note
that the application timeline may be flexible to accommodate a comprehensive
candidate evaluation.
This role is primarily remote, but candidates must reside near one of our hub
locations for occasional collaboration:
Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA