Overnight POS Help Desk Technician
Location:
Remote (Within 2 hours of Mooresville, NC or Salisbury, NC)
Schedule:
11pm-7am Sunday-Thursday
Compensation:
$30-35 hourly
Primary Responsibilities
• Provide Level 1/Level 2 technical support for POS systems across USA grocery brands/stores.
• Troubleshoot store-level POS hardware, software, peripherals and payment-processing issues.
• Diagnose issues involving registers, PIN pads/payment devices, printers, scanners and other store technology.
• Receive, document, prioritize and resolve incidents through the IT ticketing/service-management system.
• Perform remote troubleshooting with store associates and field support teams.
• Escalate complex POS, network, application or payment issues to appropriate Level 2/3 engineering teams.
• Monitor incidents through resolution and communicate status to stores/business stakeholders.
• Support POS deployments, upgrades, patches and configuration changes.
• Participate in major-incident troubleshooting when POS or payment systems impact store operations.
• Maintain knowledge-base documentation and troubleshooting procedures.
• Potentially provide after-hours/weekend/on-call coverage due to grocery store operating hours.
Technology that would be particularly relevant: NCR Storeline, Emerald or Toshiba ACE; NCR Connected Payments (OpenEPS, ServerEPS, WebEPS, Common Client); ACI Retail Commerce Server (RCS); PIN pad configuration/key management; payment-processing flows; and PCI/payment security.
Category Code: JN008
SenorityLevel: Associate