Required Skills & Experience
2+ years of experience in Accounts Receivable or Collections
Proven experience managing inbound/outbound calls and email communication with customers (preferably B2B)
Experience handling large-balance collections and fully resolving accounts (not just routing calls)
Proficiency with accounting systems (e.g., JDE, First Invoice, or similar) d 365
Strong Microsoft Excel skills
Ability to multitask and manage a high-volume workload in a fast-paced environment
Nice to Have Skills & Experience
Bachelor’s degree in Accounting, Finance, Business Administration, or related field
Experience working with long-term contracts or complex billing structures
Job Description
Participate in initial onsite training (2 weeks) followed by a fully remote schedule, with occasional quarterly onsite meetings
This individual will play a key role in managing customer accounts, resolving outstanding balances, and ensuring accurate and timely AR processing. This is a fast-paced, high-visibility role that requires strong communication skills, attention to detail, and the ability to fully own and resolve collection efforts end-to-end.
Manage and resolve outstanding B2B receivables, including large-balance accounts
Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up)
Prepare and issue accurate invoices while maintaining detailed account records
Analyze aging reports and prioritize accounts based on delinquency and risk
Investigate billing discrepancies and partner with internal teams to resolve issues
Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues
Document all collection activities, account updates, and system issues accurately
Ensure compliance with company policies, procedures, and AR service-level agreements
Utilize reporting tools (including Power BI dashboards) to track and manage portfolio performance
Manage a dynamic portfolio of high-value accounts (typically $10K+ past due)
Balance multiple priorities throughout the day (collections efforts, customer calls, internal meetings, and reporting)
Work in a highly collaborative but fast-moving environment where priorities shift frequently