Roles & responsibilities
- Delivering outsourcing & business services advisory client engagements as an extension of the onshore team. Work directly with the onshore engagement lead from onshore/offshore on\ client deliverables
- Typical engagements are about advising the company's clients on one or more areas of the sourcing life cycle including but not limited to
- Sourcing strategy
- Business case support and evaluation activities
- RFP preparation and sourcing process management
- Service Provider capability assessments & selection
- Contracting and negotiation support
- Shared services health check
- Transition Planning including KT approach, scheduling, governance and resourcing as well as support for transition execution
- Process Improvement and transformation
- Collect and analyse client data to develop key performance metrics (KPIs) and use the same to build an industry view ontrends, pricing models, performance, practices and approaches
- Work with onshore teams to help create propositions for their markets and thus help differentiate the firm in the market e.g., harvest IP/ insights from the existing knowledge
- Actively participate in practice development activities through:
- Support for market insight research, surveys and reports
- Providing the business services team with a greater insight and understanding of KDNI propositions and capabilities
- Conducting benchmarking studies to determine performance trends in ITO/BO service and help the team to create repository of benchmarking data across service lines
Qualifications
Educational qualifications
- Minimum qualification required: Graduate / Post-Graduate degree, MBA preferred
Work experience
- Relevant years of work experience required: 4 to 9 years
- Consulting firms including Big 4 in advisory roles
- Experience in pre-sales / transition / operations roles
- Global Business Services (GBS) centers or Shared Services Centres (SSC) of large multinational companies in Contract Management / Vendor Management / Operations / Transition roles
Mandatory skills
- Working on outsourcing projects for global clients in business process areas (Finance/Procurement/HR) with knowledge of at least one of the business processes
- Transition related activities including planning, knowledge transfer approach, stakeholder management, risk management, scope management, tracking deliverables, team management and PMO for Shared Services or BPO engagements
- RFP drafting, RFP Analysis, Bid Management, Pricing, Contract Management
Preferred skills
- Experience in following areas would be a plus:
- Information Technology Outsourcing (ITO) & Digital
- Robotics and automation
- Financial modelling and business case development
Key behavioral attributes/requirements
- Highly articulate with excellent written and verbal communication and presentation skills.
- Drive and commitment to deliver high quality service to the company's network.
- Positive work ethic to deliver results within tight deadlines and in demanding situations.
- Self- starter and ability to build and maintain relationships within team and interact credibly with stakeholders.
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